Kajsa Grey
Summary
Proven track record in enhancing customer satisfaction and loyalty at Coles Supermarkets, adept in both interpersonal communication skills and demonstrating exceptional computer literacy. Expertise in secure payment processing and efficient problem resolution led to significantly improved service outcomes. Skilled in organization and HIPAA compliance from my time obtaining my certificate's in Health services assistance
showcasing my dependability and capacity to assist any customer.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Coles Supermarkets
Ingle Farm, SA
04.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Online Personal Shopper
Coles Supermarket
Strathpine, QLD
03.2019 - 03.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Brisbane School of Distance Education
West End, QLD11.2021
Certificate III - Health Services Assistance
Mater Education
South Brisbane08.2020
Certificate II - Health Support Services
Mater Education
South Brisbane04.2020
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Telephone skills
- Tech-Savvy
- Telephone Etiquette
- HIPAA Compliance
Timeline
Customer Service Cashier
Coles Supermarkets
04.2024 - Current
Online Personal Shopper
Coles Supermarket
03.2019 - 03.2024
High School Diploma -
Brisbane School of Distance Education
Certificate III - Health Services Assistance
Mater Education
Certificate II - Health Support Services
Mater Education