Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaleah Pusnik

Coomera,QLD

Summary

Empathetic care worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for clients. Experience in facility care and community settings providing guidance and encouragement to clients through physical and emotional support. Focused on enhancing clients' quality of life and well-being, demonstrated during tenure at Blue Stone Medical and as a support worker. Skilled in hygiene maintenance and fostering strong relationships. Achieved notable improvements in operational efficiency and safety, underscoring a commitment to dependability and strong ethics.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Disability Support Worker

My Independent Abilities
08.2024 - 10.2024
  • Delivered emotional support and companionship.
  • Organised and assisted with social activities
  • Provided transportation to appointments and social activities, providing punctual arrival and a comfortable experience en route.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.


Front End Team Member

Woolworths Group
10.2020 - 08.2022
  • Adapted easily to changing priorities in the workplace while maintaining composure under pressure.
  • Provided exceptional customer service through active listening skills and empathetic communication techniques
  • Contributed to a positive work environment by fostering strong relationships with coworkers and consistently exhibiting a supportive attitude.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted customers with returns, refunds and resolving transaction issues.

Residential Care Worker

Blue Stone Medical
02.2021 - 02.2021
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Assisted residents with daily living activities, promoting independence and self-sufficiency.
  • Assisted in meal planning, preparation, serving meals ensuring that nutritional requirements are met for each resident.
  • Maintained cleanliness of the residential facility by performing routine housekeeping tasks as needed.
  • Promoted a positive living environment by engaging in group activities and encouraging social interaction among residents.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Trolley Collection

Phoenix Group
08.2019 - 10.2020
  • Collaborated with fellow co-workers and management to identify areas for operational improvement, resulting in enhanced performance.
  • Consistently met or exceeded performance targets related to on-time arrivals and safety record.
  • Maintained punctual service by adhering to established schedules.

Education

High School Diploma -

Pimpama State Secondary College
Pimpama, QLD
11-2020

Skills

  • Professional Boundaries
  • Housekeeping Abilities
  • Time Management
  • Problem Solving
  • Covid-19 Safety Policies
  • Hygiene maintenance
  • Dependable and Responsable
  • Strong Ethics

Certification

- Certificate III In Individual Support

- Certificate II In Health and Support Services

- Certificate III In Business

- Certificate II In Career Preparation

- Certificate II In Career Preparation

- Certificate II In Skills for Work and Vocational Pathways

- RSA Certificate






Timeline

Disability Support Worker

My Independent Abilities
08.2024 - 10.2024

Residential Care Worker

Blue Stone Medical
02.2021 - 02.2021

Front End Team Member

Woolworths Group
10.2020 - 08.2022

Trolley Collection

Phoenix Group
08.2019 - 10.2020

High School Diploma -

Pimpama State Secondary College

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Kaleah Pusnik