Kaleb Henson
Frankston,VIC
Summary
Adept in customer service and computer skills, I excelled at Coles by leading my team to surpass KPIs through clear communication and customer feedback. My versatility was also demonstrated at McDonald's, learning diverse roles and showcasing a positive attitude and eagerness to learn. I'm proud of the work I can provide to any business I step into, either familiar or unfamiliar. I pride myself on reliability and my ambitions to grow within a company,
In my spare time I read, write and research topics I am interested in.
Overview
7
7
years of professional experience
Work History
Team Member
Coles Services
Frankston, VIC
04.2021 - Current
- Worked as a Team Leader during original Team Leaders holidays, managing 3 teams suburb wide.
- Exceeded KPI's by increasing customer satisfaction recorded through our online survey system.
- Provided help to other departments by maintaining open lines of communication between them.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Crew Member
McDonald's
Langwarrin, VIC
08.2017 - 04.2021
- Worked kitchen, front counter, cafe and drive-thru, which made me adept with food safety, food preparation, cash handling and customer satisfaction.
- Used to working at most hours due to the wide array of shift times learnt (overnight included)
- Strived to learn all I could within the business, diversifying my skills as a Crew Member.
- Learnt maintenance tasks such as shake sundae, frappe and coffee machine maintenance and repair.
- Worked in a maintenance role for internal and external maintaining of the store
Education
High School Diploma -
Mount Erin Secondary College
Frankston, VIC12.2021
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Eagerness to Learn
- Flexible Schedule
- Computer Skills
- Attentive to Instructions
Timeline
Team Member
Coles Services
04.2021 - Current
Crew Member
McDonald's
08.2017 - 04.2021
High School Diploma -
Mount Erin Secondary College