Kalen Williams
Brisbane
Summary
Motivated and ambitious recent high school graduate with hands-on experience in management at McDonald’s. Proven ability to lead teams, ensure operational efficiency, and deliver exceptional customer service in a fast-paced environment. Skilled in staff training, conflict resolution, and maintaining high-quality standards. Actively involved in volunteer work with the Saint Vincent De Paul Society and Rosies, providing aid and essential services to the homeless. Passionate about making a positive impact in the community while developing strong leadership and organizational skills. Eager to leverage professional and volunteer experiences to contribute to organizational success
Overview
3
3
years of professional experience
1
1
Certification
Work History
RTO Certificate Workplace Supervisor
McDonald's RTO
03.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Event Staff
Suncorp Stadium
01.2023 - Current
Shift Manager
McDonald's
01.2022 - Current
- 3 years of experience in kitchen and front of house staffed areas - progressed through all roles and areas of the workplace and currently working as a shift manager.
- Well versed in maintenance, training/ coaching, managing/ supervising, as well as standard on floor work and kitchen work.
Teacher's Assistant
Marist College Ashgrove
01.2025 - 03.2025
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
Education
Certificate III - Retail
McDonald's
12.2024
Completed High School (Year 12) -
Marist College Ashgrove
12.2024
Certificate I - Workplace Skills
Marist College Ashgrove
12.2022
Skills
- Hospitality
- Customer Service
- Food and Beverage Services
- Coaching
- Management Skills
- Training and mentoring
- Staff management
- Customer service
Certification
Drivers Licence, 06/30/26
Blue Card, 01/02/28
RSA, Completed 24/01/2025
Languages
English
Timeline
RTO Certificate Workplace Supervisor
McDonald's RTO
03.2025 - Current
Teacher's Assistant
Marist College Ashgrove
01.2025 - 03.2025
Event Staff
Suncorp Stadium
01.2023 - Current
Shift Manager
McDonald's
01.2022 - Current
Completed High School (Year 12) -
Marist College Ashgrove
Certificate I - Workplace Skills
Marist College Ashgrove
Certificate III - Retail
McDonald's
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