KALISE PANSINI
Aldinga Beach,Australia
Summary
Versatile and adaptable professional with a diverse range of experience in the work force. Proficient in mining, customer service, administration and digital communication. Skilled in Microsoft Office Suite, including Excel, Word and Outlook, with a strong ability to leverage technology for operational efficiency. Attentive listener, analytical thinker, and recognised problem-solver. Proven ability to build productive and respectful relationships, adapt to dynamic environments, and resolve issues promptly.
Overview
13
13
years of professional experience
Work History
Technician - Site Operations Centre
WorkPac
Carrapateena, SA
06.2025 - Current
- Commenced training in SOC as a Haulage Technician, adapting quickly due to prior experience, and operating independently on the desk.
- Build strong relationships with stakeholders and team members.
- Remotely monitor, control, and optimize haulage equipment and fleet operations.
- Assist in the delivery of planned activities including daily services and scheduled maintenance.
- Capture real-time data through two-way communications with field personnel.
- Understand and support SOC’s role during emergency situations and response coordination.
- Validate and ensure accuracy of operational data for reporting and optimisation.
- Use systems and tools including Data Acquisition (DA), Event Editor (EE), Pitram, Power BI, SharePoint, Avignon, TRBOnet, Confluence, Outlook, Webex, and Mobilaris.
Administrator - Project Delivery
Hays Recruitment
Carrapateena, SA
04.2025 - 06.2025
- Managed travel arrangements and accommodations for contractors and permanent staff using INX InFlight and AMEX GBT.
- Collaborated with site administrators and training teams to onboard contractors for major projects, whilst ensuring they were compliant with site requirements.
- Converted quotes into purchase orders using SAP and Ariba for PPE, major project infrastructure, and office supply procurement.
Member Sales & Service Consultant, Multimedia Team
People's Choice Credit Union
Adelaide, SA
01.2024 - 04.2025
- Responded to and process member inquiries through multiple digital channels, including social media, online contact forms, and app-based communications.
- Proactively assessed and mitigated risks by ensuring compliance within policies, data security protocols and identity verification processes.
- Delivered efficient and customer-focused interactions in a high-volume, fast-paced contact center environment, while maintaining vigilance over potential security threats or fraudulent activity.
- Leveraged Microsoft Excel and Outlook to track and manage both customer and personal interactions, escalate risk-prone cases and maintain accurate records for audit and compliance purposes.
Diesel Trucking Miner
BHP
Olympic Dam, SA
05.2018 - 12.2023
- Operation of underground articulated dump trucks and loaders (Cat AD55 & AD60, R2900S & R3000 and Atlas MT65 & MT6020) to safely deliver production material to their relevant tip points.
- Held BHP tickets for the above machines, 4x4 Toyota light vehicles, rock breakers and water trucks.
- Contributed to BHP’s Operating Systems (BOS) to drive continuous improvement to standards and processes in frontline safety, productivity and culture.
- Maintained a high level of hazard identification in an ever-changing environment and held a strong knowledge of the safety controls that were in place to minimise these.
- Led and managed a small team of truck drivers, coordinating smooth operations and alignment with production targets. Actively contributed to achieving and exceeding key performance indicators (KPIs) by fostering teamwork, maintaining safety standards, and optimising workflow efficiency.
- Trained new starters from the beginning of their time underground until competent to work independently.
Sales Expert - Young Ladies Fashion
David Jones
Adelaide, SA
11.2016 - 05.2018
- Offered 5-star service to every customer, using the connect, collaborate and close method, cash and EFTPOS handling, till management, answering of phones, worked with budgets and KPI’s, sourcing of stock from other stores via phone and computer.
- Worked in both team settings and independently to assure budgets and KPI’s were met and merchandised the floor to match the stores high-quality standards.
- Followed strict safety standards and procedures at all times (OH&S).
- Took part in trainings provided by wholesalers and brand representatives to maintain high product knowledge.
Retail Assistant
Uptown Girl SA
Port Pirie, SA
05.2012 - 10.2016
- Opened and closed the store, banking, ordering of stock through wholesalers (online and warehouse buying trips) and store merchandising.
- Successfully created and maintained social media profiles on multiple platforms to expand customer reach, advertise and build sales growth.
Education
Bachelor of Science - Animal Science
University of Adelaide
Adelaide, SA07.2025
Certificate II - Animal Studies (RTO 41026)
TAFE SA
SA11.2022
High School Diploma -
St Mark's College
Port Pirie01.2013
Skills
- Problem solving
- Time management
- Documentation and reporting
- Customer and stakeholder rapport
- Written/Verbal communication
- Attention to detail
References
Sean McIvor - BHP Shift Supervisor
sean.mcivor@bhp.com
0430 130 710
Rory Hatch - BHP Shift Supervisor
rory.hatch@bhp.com
0403 038 266
Volunteer Experience
RSPCA - Lonsdale, SA
September 2021 - October 2022
- Provided animals with food, water, a clean and comfortable environment, TLC and all types of enrichment.
- Maximised adoption outcomes by engaging with customers and providing education about responsible pet ownership and important information about the animal at hand.
- Recorded accurate and up to date animal records and information on enclosures.
Timeline
Technician - Site Operations Centre
WorkPac
06.2025 - Current
Administrator - Project Delivery
Hays Recruitment
04.2025 - 06.2025
Member Sales & Service Consultant, Multimedia Team
People's Choice Credit Union
01.2024 - 04.2025
Diesel Trucking Miner
BHP
05.2018 - 12.2023
Sales Expert - Young Ladies Fashion
David Jones
11.2016 - 05.2018
Retail Assistant
Uptown Girl SA
05.2012 - 10.2016
Bachelor of Science - Animal Science
University of Adelaide
Certificate II - Animal Studies (RTO 41026)
TAFE SA
High School Diploma -
St Mark's College
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