Hi, I’m
Kaliyah Mercer
14 Widden Court, Worongary ,Australia
Summary
A friendly and dependable individual who thrives in fast-paced work environments. Bringing a positive attitude, strong communication skills and a hardworking mindset. Dedicated to giving customers a great experience, working well within a team and learning new skills along the way. Reliable, quick on my feet and confident in my ability to deliver exceptional customer service in the hospitality, retail or customer service industry.
Work History
McDonald's
Customer Service Representative
07.2025 - Current
Job overview
- Greeting customers with a friendly and professional demeanor.
- Managing POS systems efficiently.
- Maintaining compliance with stringent hygiene and safety standards during food and beverage preparation.
- Maintaining cleanliness of workstations and dining areas.
- Working efficiently in a fast-paced team environment.
- Streamlining drive-thru processes for efficient service delivery.
- Responding proactively and positively to rapid change.
- Maintaining clean and orderly checkout areas by mopping floors, emptying bins and wiping down surfaces.
- Maintaining up-to-date knowledge of product and service changes.
- Displaying high levels of energy and professionalism in client and staff engagements.
Zambrero's
Store Supervisor
12.2024 - 05.2025
Job overview
- Processed customer orders efficiently.
- Adhered to established protocols for food preparation.
- Sustained an organised and clean environment.
- Addressed client concerns promptly to ensure satisfaction.
- Facilitated teamwork to maintain efficiency in high-demand situations.
- Exhibited consistent punctuality and dependability during all shifts.
- Enhanced sales by providing exceptional customer service.
- Guided team on approaches to handle challenging situations.
- Took on extra shifts during busy periods to help alleviate staffing gaps.
Education
Completed Year 10
Availability
- Monday to Sunday – day and night
- Available during school and public holidays
Key Strengths
- Exceptional customer service skills
- Cash handling and POS operation skills
- Excellent communication and interpersonal skills
- Positive and enthusiastic attitude
- Reliable, punctual and trustworthy
- Quick learner with a strong work ethic
- Able to work in fast-paced environments
- Knowledge of food handling safety and hygiene
- Flexible availability
Availability
- Monday to Sunday – day and night
- Available during school and public holidays
Overview
1
year of professional experience