Kalliope Bensley
Attadale,WA
Summary
Energetic Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
5
5
years of professional experience
Work History
Duty Manager
Char Char Restaurant + Bar
2020.10 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Customer Service Team Member
JB Hi-Fi
2019.10 - 2020.08
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Maintained financial accounts by processing customer adjustments.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Cafe Worker
Zesto Cafe
2019.01 - 2019.09
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Monitored food temperatures to comply with safety regulations.
- Promoted new products and price changes by creating and updating signage.
Education
Bachelor of Communications - Digital Communications And Media
Murdoch University
Perth, WA2025
Certificate III - Hospitality
South Metropolitan TAFE
Mandurah, WA08.2017
High School Diploma -
South Coast Baptist College
Warnbro, WA10.2016
Skills
- Administration and Reporting
- Guest Relations
- Negotiation and Conflict Resolution
- Attention to Detail
- Verbal and Written Communication
- Customer Communication
- New Employee Training
- Staff Training
- Operating Switchboards
References
Thomas Syvret
Head Chef
Char Char Restaurant and Bar
0470 016 197
Francine Tondeur
Manager
Char Char Restaurant and Bar
9335 7666
Brenden Jones
Business Owner
Char Char Restaurant and Bar
0498 266 829
Timeline
Duty Manager
Char Char Restaurant + Bar
2020.10 - Current
Customer Service Team Member
JB Hi-Fi
2019.10 - 2020.08
Cafe Worker
Zesto Cafe
2019.01 - 2019.09
Bachelor of Communications - Digital Communications And Media
Murdoch University
Certificate III - Hospitality
South Metropolitan TAFE
High School Diploma -
South Coast Baptist College
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