Summary
Overview
Work History
Education
Skills
Career Overview
References
Timeline
Generic

KALWA KIRAN KUMAR

Sydney,NSW

Summary

Experienced Technical Analyst knowledgeable about statistical analysis and proficient in documentation. Bringing 3+ years of experience in IT support field.

Overview

10
10
years of professional experience

Work History

IT Technical Analyst

Uniting
12.2022 - Current
  • Maintenance of Microsoft office 365/Azure AD and Various cloud software platform
  • Maintenance of Active Directory and providing license for the software's
  • Cyber security operational related tasks, managing phishing emails, monitoring critical vulnerabilities
  • Responsible for onboarding and off boarding process by providing hardware and software introductions
  • Identifying and providing feedback to the service delivery team for improvements to the systems and process offered to the business
  • Providing support for the Citrix Workspace and uniting business applications
  • Windows Trouble shooting, VPN set up, MFA set up
  • Printers and scanners Trouble shooting
  • Operational Processes
  • Focus on minimizing impact and urgency of incidents, service requests and problems
  • Analyze, troubleshoot, resolve, liaise and priorities incidents, problems and requests with relevant support groups, vendors and customers
  • Perform standard Installs, Moves and Upgrades of software and hardware to PCs, ensuring all additions, changes and deletions are recorded accurately
  • After consultation, you’ll be willing to undertake additional duties, transfer to another equivalent position or assume higher duties when required
  • Contribute to the implementation of Uniting policies, processes, systems and platforms (including technology) so as to ensure efficiency of the wider organization
  • Maintain awareness of and fulfill responsibilities, authorities and accountabilities as defined by Uniting’s health, safety and wellbeing management system and in adherence to the attached WHS responsibilities by role.

IT Service Desk Analyst

SWITCH MEDIA
07.2021 - 08.2022
  • Proficiency in documenting technical investigation and outcomes accurately and concisely
  • Demonstrated ability to deal with issues effectively under pressure and in handling, resolving and escalating matters in crisis situations
  • Provide highly developed customer service and support to users to solve incidents and minimize impact and loss of productivity due to ICT issues
  • Documentation and investigation
  • Helping clients with General Service hardware, peripherals, network connections, and external software support
  • Engage in high-end VMware infrastructure consulting, design and technology roadmap establishment for large enterprise customers
  • Installation, Configuration and Managing Realize Operations Manager Virtual Appliances
  • Logging - responsible for receiving, validating, and logging client requests
  • Monitoring the alerts, performance related issues like CPU usage, Memory usage and application performance
  • Managing the monitoring database of customer installations/ uninstallation
  • Setting up Applications on databases
  • Escalation - Analyze and interpret the requests to ensure that the classification, prioritization, and escalation of the requests are correct; and Providing the root cause of the issues
  • Resolve tickets at First Point of Contact when possible or escalate issues to appropriate MSC and Third-Party teams
  • Replicating the issues and escalating to the related teams and communicating with them
  • Ability to work overnight shifts with minimal supervision or manager support.

Analyst (Mapmaker)

GOOGLE
, INDIA
03.2014 - 02.2016
  • Collect and create visual representation of geographic data such as annual precipitation patterns
  • Examine and compile the data from ground surveys, reports, aerial photographs and satellite images
  • Understanding the end-user viewpoint and interacting with clients
  • Prepare thematic maps in digital or graphic form for environmental and educational purposes
  • Update and revise existing maps and charts.

Education

Board of Secondary Education -

Hyderabad
01.2006

Master of Information and technology -

VICTORIA UNIVERSITY

Bachelors technology in information technology -

DRKCET, Jawaharlal Nehru Technology university

Board of Intermediate Education -

Hyderabad

Skills

  • Jira Ticketing System and Snow Ticketing System
  • ITIL service delivery understanding, Incident/Change management SLA’s
  • Application Testing
  • Windows Configuration and troubleshooting experience
  • MS office, MS Outlook, Power point and Adobe applications
  • My Cloud PBX, Cisco
  • Active Directory
  • Troubleshooting and Diagnostics
  • Recordkeeping

Career Overview

A visionary, dynamic and diligent professional of education and organization development, with skills and experience in IT sector as Analyst and System Admin. Driven by a lifelong proclivity for IT industry, learning and facilitation, I have consistently demonstrated the highest quality of standards in delivering objectives and targets, such as the basic operations in a Network system, analyzing and executing the program, other miscellaneous projects which deals with the system admin.

References

References available upon request.

Timeline

IT Technical Analyst

Uniting
12.2022 - Current

IT Service Desk Analyst

SWITCH MEDIA
07.2021 - 08.2022

Analyst (Mapmaker)

GOOGLE
03.2014 - 02.2016

Board of Secondary Education -

Hyderabad

Master of Information and technology -

VICTORIA UNIVERSITY

Bachelors technology in information technology -

DRKCET, Jawaharlal Nehru Technology university

Board of Intermediate Education -

Hyderabad

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