Kalyan Kumar Yenuga
Hoppers Crossing,VIC
Summary
Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.
Overview
4
4
years of professional experience
Work History
Console Operator
7-eleven (1159C, East Werribee)
Melbourne, VIC
11.2021 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained 10's of customer satisfaction with quick and professional handling of product returns.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
IT Support Specialist
Wash It
Melbourne, VIC
09.2019 - Current
- Achieved results by working with staff to meet established targets.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Created help desk tickets, troubleshot and resolved desktop issues
- Determined hardware and network system issues using proactive troubleshooting techniques
- Delivered onsite technical support for 15-20 employees
Education
Master of Science - Information Technology
Victoria Institute of Technology
Melbourne, VIC06.2022
Bachelor of Science -
ALIET
Andhra Pradesh04.2018
High School Diploma -
Narayana Junior College
Andhra Pradesh04.2014
Skills
- Upgrade Implementation
- Time Management and Organization
- Systems Monitoring
- Cash Handling
- Reliable and Responsible
- Problem Solving
Professional languages known
- C
- C++
- Java
- Html
- CSS
- SQL
- Python
Hobbies
Dancing
Listening to music
Timeline
Console Operator
7-eleven (1159C, East Werribee)
11.2021 - Current
IT Support Specialist
Wash It
09.2019 - Current
Master of Science - Information Technology
Victoria Institute of Technology
Bachelor of Science -
ALIET
High School Diploma -
Narayana Junior College
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