Kamal Nannar

• Conducted daily inspections of equipment to ensure proper functioning order.
• Attended team meetings regularly to discuss operational issues.
• Provided training support for new hires within the hospitality team.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Monitored event progress by tracking expenses against budget and adjusting as needed.
• Managed event staff onsite during each event to ensure smooth operations.
• Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service.
• Generated new business opportunities through cold calling campaigns.

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• Created Sales & marketing strategies.
• Development of Shopify Stores
• Customer sales Phone & Online
• Facilitated efficient collaboration between teams to enhance content development for online platforms.
• Product Development
• Directly collaborated with international factories on product development.
• Managing online sales
• Delivering exceptional customer service through online channels and phone communication.
• Managed day-to-day operations related to sales and marketing activities including budgeting and forecasting projections.
• Created new sales and marketing strategies to drive growth.

• Exceeded sales goals by utilizing persuasive communication techniques in face-to-face and telephonic interactions.
• Successfully handled high volume of both outbound and inbound calls on a daily basis
• Managed key performance indicators (KPIs).
• Provided after-sales support to customers
• First point of contact for managed account.
• Built relationships with customers to encourage repeat business.
• Demonstrated product features and benefits for customers' needs.
• Handled customer complaints in a professional manner.

• Developed new process for employee evaluation which resulted in marked performance improvements.
• Worked directly with various departments within council to deliver various projects based on each departments requirements.
• Assisted various business groups with document organization and dissemination during acquisitions.
• 10 direct reports and up to 8 indirect reports Level 1 & Level 2 and network administrator
• Management of IT infrastructure which supported over 1000 users
• Implementation of various new technologies and security measurements.
• 2M year budget management
• Staff recruitment and training.
• provide reports to the IT Manager & Directors as required
• Maintaining 99.99% uptime for crucial infrastructure including Dell Server and SAN
• Lead various infrastructure projects as required by local council & state government
• Managed Blade Servers, Firewalls, Hitachi SAN, Fibre links, DHCP, SCCM, Exchange Server

• Ozemail Internet - Outbound sales.
• Various roles including sales support & Junior IT