Kamala Battjes
Summary
Detail orientated customer focused individual with a vast history within the retail industry. I thrive under pressure and enjoy challenges as it motivates me to work harder and to think of creative solutions. Demonstrated person-centered customer service and has great interpersonal relationships with customers and management. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
11
11
years of professional experience
Work History
Customer Service & Office Coordinator
Secure Shutters
Melbourne , VIC
01.2024 - Current
- Providing excellent service by managing customer inquiries and addressing issues promptly.
- Delivering essential support to sales team, installers, electricians, and suppliers.
- Independently manage Trello to track and oversee quotes, final measures, and job progress, ensuring efficiency and accuracy.
- Take charge of scheduling subcontractors and team members, coordinating multiple installations to prevent delays.
- Oversee communication through the Coax platform, ensuring seamless coordination across teams.
- Handle high-level administrative responsibilities, including answering calls, managing emails, and maintaining critical reports and operational documents.
- Managing financial tasks such as deposit handling, invoice generation, and final payments through Xero.
- Facilitating quoting, invoicing, job order management, and booking of installations as required.
- Ensuring projects remain on schedule by acting as substitute for Operations Coordinator and State Manager.
- Continuously expanding product knowledge, enabling informed recommendations and better customer support.
- Collaborating with senior management to streamline daily operations.
- Managed scheduling and logistics for appointments and service calls efficiently.
- Collaborated with team members to streamline office processes and improve productivity.
Sales Associate
Metro Baby
Richmond, Australia
04.2022 - 12.2023
- Training new employees and delegating tasks
- Managing stock-take and inventory
- Educating customers about product specifics
- Coordinating with the accounting department to implement loss prevention procedures
- Ascertain customers’ needs and wants
- Use active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions
- Sourcing specific products for clients when stock is unavailable
- Trained new staff on store policies and customer service techniques.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
Nanny/Au Pair
Private
Melbourne, Australia
10.2017 - 02.2019
- Preparing and serving balanced nutritious meals, ensuring food safety, performing light household duties, school drop offs and pickups
- Aiding the children in their education, such as helping with homework and activity prep
- Educating children to have safe behavioral skills and social etiquette such as engaging with other children at the playground and library as well as around the home
- Cared for 4 children ages 0 to 5
Assistant Manager
Monki
Groningen, Netherlands
03.2015 - 10.2017
- Responsible for maintaining sales floor and department
- Training new employees and delegating tasks
- Managing stock-take and inventory
- Exceeding sales targets
- Coordinating with the accounting department to implement loss prevention procedures
- End of day, cash handling at close of business hours
- Use of active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions
Education
Diploma - Marketing and Communication
Australian City Design College
MelbourneCertificate IV - Business
Australian City Design College
MelbourneMBO - Media Design
Cibap Vakschool voor Verbeelding
ZwollePhotography -
ROC Friesepoort
Drachten, NetherlandsSkills
- Teamwork
- Organisation
- Creativity
- Time management
- Customer service
- Attention to detail
- Conflict resolution
- Payment processing
- Cash register operation
- Multitasking
- Fast learner
- Great communication skills
- Friendly, positive attitude
- Scheduling
- Staff management
- Administrative support
- Office administration
- Client relations
- Mail handling
- Scheduling expertise
- Account reconciliation
References
- Lilly Schneider, Relationship Manager, Pirk, 0413 490 114
- Hannah Balboni, Operations Manager, Metro Baby, 0404 441 622
- Olivia Rezzara, E commerce team member, Metro Baby, 0409 353 944
Languages
- Dutch, fluent
- English, fluent
Timeline
Customer Service & Office Coordinator
Secure Shutters
01.2024 - Current
Sales Associate
Metro Baby
04.2022 - 12.2023
Nanny/Au Pair
Private
10.2017 - 02.2019
Assistant Manager
Monki
03.2015 - 10.2017
Diploma - Marketing and Communication
Australian City Design College
Certificate IV - Business
Australian City Design College
MBO - Media Design
Cibap Vakschool voor Verbeelding
Photography -
ROC Friesepoort