Kamilah Drake
Newcastle NSW
Summary
Enthusiastic and experienced Support Worker passionate about providing therapeutic support and services to clients. Dedicated and knowledgeable with 6+ years of comprehensive experience working with clients of all ages and abilities. Educated in the field of Community Services, after completing a Diploma in 2021. Excellent communicator and highly skilled in managing high pressure situations and crisis in a therapeutic manner. Warm and approachable by nature with a healthy outlook on life.
Overview
18
18
years of professional experience
Work History
Server
Masala Authentic Cuisine
2023.02 - 2023.09
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Youth Worker
Allambi Care
2016.03 - 2022.08
- Provided key emotional support to challenged youth.
- Worked to improve and enhance young person lives through effective and compassionate care.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Completed daily administration activities such as report writing, shift notes, incident reports and liaising with case managers
- Managed high pressure situations and incidents with clients, using therapeutic techniques.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Challenged youth to accomplish motor development goals and inspire love of movement and healthy habits.
- Applied clinical knowledge to maintain safety during crisis moments.
Doughnut Maker/Food Preparation Worker
Doughheads
2015.10 - 2016.11
- Decorated doughnuts in a timely fashion
- Kept workstation and area around workstation neat and clean.
- Assisted in ordering products and supplies needed for daily operations.
Food Server/Cook/Waitress
West Leagues Club
2012.09 - 2015.01
- Displayed versatility, being able to work in many diverse roles depending on where help was needed.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Catered small and large functions, with understanding of the importance of time management.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service
True Nature Therapies
2010.01 - 2013.01
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Team Member
KFC Taree Service Centre
2007.09 - 2010.02
- Performed food preparation responsibilities to meet franchise standards.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Performed shift change tasks each day to keep store neat and running smoothly.
Waitress/Kitchen Hand
Martines Café and Restaurant Old Bar
2006.02 - 2007.07
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Diploma of Community Services - Family And Community Services
Bradford Institute Of Advanced Education
Newcastle, Australia08.2021
High School -
Taree High School
Taree, NSW11.2009
Skills
- Exceptional communication
- Professional report writing
- Ability to establish rapport and build relationships
- Excellent time management
- Highly organized and punctual
- Ability to problem solve in high pressure situations and manage stress
- Very adaptable and flexible
- Brings sense of fun to the task at hand
- Excellent multitasking ability
Additional Information
Satya Datt
Masala Authenic Cuisine
Restaurant Manager
+1 (583) 973-8013
Matthew Skelton
West Leagues Club
Club Supervisor
Whatsapp +61 407 713 587
Timeline
Server
Masala Authentic Cuisine
2023.02 - 2023.09
Youth Worker
Allambi Care
2016.03 - 2022.08
Doughnut Maker/Food Preparation Worker
Doughheads
2015.10 - 2016.11
Food Server/Cook/Waitress
West Leagues Club
2012.09 - 2015.01
Customer Service
True Nature Therapies
2010.01 - 2013.01
Customer Service Team Member
KFC Taree Service Centre
2007.09 - 2010.02
Waitress/Kitchen Hand
Martines Café and Restaurant Old Bar
2006.02 - 2007.07
Diploma of Community Services - Family And Community Services
Bradford Institute Of Advanced Education
High School -
Taree High School
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