Summary
Overview
Work History
Education
Skills
Generic Skills
Hobbies and Interests
References
Timeline
Hi, I’m

KAMRAN NASEER

Victoria,Australia
KAMRAN NASEER

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

5
years of professional experience

Work History

JBS Australia
Melbourne, Victoria

Computer Network and Systems Engineer
11.2019 - Current

Job overview

  • Installed, configured and maintained computer systems and network connections.
  • Providing 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Resolving issues related to operational components for LAN, WAN and voice systems.
  • Implementing IT infrastructure upgrades, ensuring minimal downtime during the transition process.
  • Using Microsoft Active Directory, Exchange, Office 365, Scada, Citrix Workspace, SAP, VCN viewer, REPL Server, HikCentral software's on daily basis.
  • Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.
  • Created detailed project plans outlining scope, timeline, resources required, and potential risks associated with each initiative undertaken by the engineering team.
  • Managing multiple vendor relationships, negotiating contracts to secure cost-effective hardware and software solutions.
  • Completed software updates and assessed security patches for optimized computer use.
  • Using network tools such as Carbon Black, Guardicore Agent, Proofpoint for emails, Cisco Umbrella for firewall.
  • Maintaining and administering computer networks and related computing environments including system software, applications software, hardware, and configurations.
  • Providing remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Ensure all the computer and printers are in the workable condition.
  • Monitor incidents queue for technical fault and escalate incidents to system administrators or senior network analyst.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

VIBRANT SERVICES
Melbourne, Victoria

IT Support Engineer
01.2019 - 11.2019

Job overview

  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Provide first- and second-line IT support for internal colleagues.
  • Report network operational status by gathering, prioritizing information and managing projects
  • Monitoring performance, troubleshooting network problems and outages, scheduling upgrades and optimization
  • Perform configuration of routing and switching equipment
  • Undertake date network fault investigations in local area environments, using information from multiple sources
  • Secure network system by establishing and enforcing policies, defining and monitoring access
  • Provide support and administration of firewall environments in line with IT security policy
  • Monitoring network traffic, activity, capacity and usage to ensure continued integrity and optimal network performance
  • Provide remote troubleshooting and fault finding if issues occur upon initial installation.
  • Improved customer satisfaction by providing timely and accurate IT support services.
  • Coordinated with IT support teams to resolve systems-related issues, minimizing downtime and disruptions for end users.
  • Increased employee satisfaction with IT support services by implementing a centralized helpdesk system for efficient issue resolution.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.

Education

Performance Education
Melbourne, VIC

Australian Computer Society (ACS) Professional Year
01.2019

Victorian Institute of Technology, Melbourne
Melbourne, VIC

Bachelors of Information Technology and Systems - Professional Computer Network and System Engineer from Information Technology
11.2018

Victorian Institute of Technology, Melbourne
Melbourne, VIC

Diploma of Information Technology and Systems - (Networking)
01.2016

Skills

  • Troubleshooting
  • User Support
  • System Testing
  • Technical Support
  • Hardware and software installation
  • System Troubleshooting
  • Cloud services
  • Switches and routers

Generic Skills

Possess very good oral and written communication skills, Possess very good communication and interpersonal skills, Industry projects: Gathering and analyzing the requirements in detail, scheduling meetings and communicating with team members to produce the required output., Group hike: Joining the group hiking trips to finish the adventurous task as a valuable team member of the group.

Hobbies and Interests

  • Jogging and travelling
  • Joining BBQ events at the family and friends' gatherings
  • Participating in seminars for continuous professional growth
  • Working on the projects with the colleagues of different backgrounds

References

Referees available upon request

Timeline

Computer Network and Systems Engineer

JBS Australia
11.2019 - Current

IT Support Engineer

VIBRANT SERVICES
01.2019 - 11.2019

Performance Education

Australian Computer Society (ACS) Professional Year

Victorian Institute of Technology, Melbourne

Bachelors of Information Technology and Systems - Professional Computer Network and System Engineer from Information Technology

Victorian Institute of Technology, Melbourne

Diploma of Information Technology and Systems - (Networking)

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KAMRAN NASEER