KANAV SOOD
Sydney,Australia
Summary
Dedicated hospitality professional currently pursuing a Master’s in International Hotel Management at Blue Mountains International Hotel Management School, Sydney. Seeking an industry placement in the Rooms Division management department, starting January 2025, with full-time availability. Experienced in elevating guest experiences, optimizing operational standards, and driving service excellence. Proven leadership in managing front office operations, quality assurance, and guest relations, with a focus on fostering a welcoming environment and resolving challenges promptly. Equipped with strong communication and organizational skills, committed to exceeding expectations and delivering memorable stay experiences. Open to regional placements across Australia to further grow in the hospitality industry.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Night Auditor and Front Office all-rounder
Ibis Styles Sydney Central
05.2024 - Current
- Maintain a clean, organized front office, ensuring tidiness and adequate supplies.
- Use Opera Cloud for daily operations, including night auditing tasks such as corrections, routing adjustments, city ledger charges, and resolving open balances.
- Perform system roll and cashier closure. Utilize ARIEL software for night audit.
- Respond to guest reviews, manage limited maintenance issues, and handle arrivals and departures for 30-40 guests per shift.
Team Member
7-Eleven
02.2024 - 05.2024
- Prioritize excellent customer service by greeting customers, assisting with product selection, answering questions, and ensuring a positive shopping experience.
- Efficiently process payments and balance the cash register.
- Maintain a clean, organized store with stocked supplies, and oversee unloading deliveries.
- Monitor fuel pumps, assist with fueling, and address any pump or transaction issues.
- Follow safety protocols, maintain a secure environment, and support promotions by informing customers and displaying materials.
- Communicate effectively with team members and management to ensure smooth store operations.
Stay Experience Executive
StayVista
08.2023 - 12.2023
- Directed operations for seventeen villas in picturesque Lonavala, Maharashtra, overseeing all aspects of guest stays
- Addressed post-booking queries and facilitated villa details
- Provided concierge-like services, facilitating travel arrangements, local sightseeing, movie bookings, shopping, and restaurant suggestions
- Ensured adherence to company standards by managing villa staff
Industrial Exposure Training
The Taj Mahal Palace
11.2015 - 04.2016
Education
Master of International Hotel Management -
Blue Mountains International Hotel Management School
10.2025
Bachelor of Science - Hospitality Studies
University of Mumbai
04.2017
Skills
- Guest-centric
- Customer service
- Technological proficiency
- Marketing acumen
- Adaptability and flexibility
- Cross-cultural competence
- Hospitality intelligence
- Cash handling - EFTPOS and Manual
- Team player
- Communication (Multiple languages)
Personal Information
STUDENT - Masters of International Hotel Management, Blue Mountains International Hotel Management School, Sydney
Certification
- NSW Driver's License, 01/29
- Responsible Service of Alcohol, TAFE, NSW, 01/26
- First Aid and CPR, Westbourne College, NSW
References
- Dr Moises Vera, Front Office Manager,
Ibis Styles Sydney Central, Sydney, NSW, moises.vera@accor.com
- Ms. Kritty Ghosh, Learning Facilitator,
Blue Mountains International Hotel Management School, Sydney, kritty.ghosh@torrens.edu.au
- Ms. Mia Bronotte, Industry Consultant,
Blue Mountains International Hotel Management School, Sydney, mia.bronotte@torrens.edu.au
- Ms. Natalie Reid, Career Development, Work-Integrated Learning & Industry Engagement Specialist,
Sydney, NSW, natalie_reid27@outlook.com
Languages
English
Full Professional
Timeline
Night Auditor and Front Office all-rounder
Ibis Styles Sydney Central
05.2024 - Current
Team Member
7-Eleven
02.2024 - 05.2024
Stay Experience Executive
StayVista
08.2023 - 12.2023
Industrial Exposure Training
The Taj Mahal Palace
11.2015 - 04.2016
- NSW Driver's License, 01/29
- Responsible Service of Alcohol, TAFE, NSW, 01/26
- First Aid and CPR, Westbourne College, NSW
Master of International Hotel Management -
Blue Mountains International Hotel Management School
Bachelor of Science - Hospitality Studies
University of Mumbai
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