Kanchan
Wollert,VIC
Summary
Detail-oriented professional with strong organizational and communication skills. Experienced in managing multi-line phone systems and enhancing office efficiency through effective appointment scheduling.
Proactive receptionist and customer service representative skilled in client relations and document management. Proven ability to streamline operations and optimize scheduling, enhancing overall office productivity.
Overview
5
5
years of professional experience
Work History
Receptionist/Customer Service Representative
Grey Matters International
Jalandhar, Punjab
06.2025 - 12.2025
- Managed multi-line phone system, ensuring prompt and professional call handling.
- Coordinated appointment scheduling, optimizing office efficiency and staff utilization.
- Developed and maintained filing systems, improving document retrieval processes.
- Assisted with onboarding new employees, providing essential information and support.
Freight Operations Supervisor
Diamond Trucking
Jalandhar, Punjab
06.2024 - 05.2025
- Oversaw daily freight operations, ensuring timely delivery and compliance with regulations.
- Coordinated shipment schedules, optimizing routes to enhance efficiency and reduce delays.
- Trained and mentored team members on best practices in freight handling and safety protocols.
- Implemented process improvements that streamlined operations and increased overall productivity.
IELTS Trainer
Touchstone Educationals
Jalandhar, PunjAB
04.2023 - 05.2024
- Developed and implemented engaging lesson plans for IELTS preparation courses.
- Assessed students' language proficiency and provided tailored feedback for improvement.
- Conducted mock IELTS examinations to familiarize students with test format and expectations.
- Collaborated with colleagues to refine teaching methodologies and materials based on student performance data.
Accountant Intern/Senior Computer Operator
Hedge Money
Kapurthala, Punjab
08.2020 - 09.2022
- Assisted in preparing monthly financial statements and reports.
- Supported budget tracking and variance analysis to enhance financial accuracy.
- Conducted reconciliations of accounts to ensure data integrity and consistency.
- Maintained accurate records of transactions and ensured compliance with regulations.
- Utilized accounting software to streamline data entry and reporting processes.
Education
English Literature
NJSA College
Kapurthala, Punjab05-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- File management
- Office administration
- Mail handling
- Document management
- Multi-line telephone operation
- Typing speed
- Documentation and reporting
- Basic accounting
- Document control
- Security awareness
- Technical support
- Staff management
- Front desk operations
- Multitasking and prioritization
Languages
English
Full Professional
Timeline
Receptionist/Customer Service Representative
Grey Matters International
06.2025 - 12.2025
Freight Operations Supervisor
Diamond Trucking
06.2024 - 05.2025
IELTS Trainer
Touchstone Educationals
04.2023 - 05.2024
Accountant Intern/Senior Computer Operator
Hedge Money
08.2020 - 09.2022
English Literature
NJSA College