Kane Jones

Area Manager Steve's Pizza House (Thirlmere and Tahmoor)

• - Successfully coordinated the scheduling of multiple staff members across two stores as well as working with managers to achieve the best.
• - Developed and maintained a comprehensive training program for new employees
• - Grew existing customer accounts through exceptional customer service and effective sales techniques
• - Identified issues with customer care and instituted actionable and incentivised customer feedback cards that improved customer retention
• - Proactively coached employees to unleash their full potential
• - Maintained a high standard of food safety and sanitation practices according to health code regulations
• - Developed empowering employee culture focused on equipping employees to independently meet customer service needs
• - Exceptional understanding in the automotive field including engine maintenance and rebuilds.