Kannan Jayaraman
Springfield Central,QLD
Summary
A great team member with excellent communication and interpersonal skills, both as a leader and a member. Focused on providing excellent customer service, even to challenging customers, with empathy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Officer
Kumon Springfield Lakes Education Centre
04.2013 - Current
- As the first point of contact for new inquiries and enrollments, my role involves meeting with customers to discuss our program and the benefits they can get from it
- I liaise with the centre staff to ensure that the enrollment process is smooth and efficient
- Additionally, I provide feedback to customers after their child's first class and follow up with them for any issues or problems
- I also manage the stock of worksheets and inventory
- As the person responsible for customer satisfaction, I am proud to say that the number of students in the centre has grown by 120% in 2023, and the centre has achieved the top centre award for centre growth in the KANZ region.
HR and Admin Manager
DUTCH&HABRO INTERNATIONAL LTD
05.2010 - 12.2012
- I was recruited to take on various management responsibilities, with a strong focus on recruiting, training, and developing employees
- I successfully managed and trained a team of over 20 employees
- I was responsible for comprehensive recruitment and employee relations duties, including providing effective counselling and resolving disciplinary issues
- I regularly conducted employee performance appraisals to help improve and enhance personnel performance
- I worked closely with a second interview assessment team to facilitate staffing over 120 positions
- I handled HR issues related to two business acquisitions, ensuring a smooth transition and retention of all key personnel
- I restructured the HR function without disrupting the business's services.
Education
Diploma - Engineering (Electronics And Instrumentation)
VLB College of Engineering
IndiaCert III in Logistics -
Real Institute
BrisbaneSkills
- Excellent communication and interpersonal skills
- Learn new technology with motivation
- Active listener
Skills
- Excellent problem solving
- Time management and
- Adaptability
Timeline
Customer Service Officer
Kumon Springfield Lakes Education Centre
04.2013 - Current
HR and Admin Manager
DUTCH&HABRO INTERNATIONAL LTD
05.2010 - 12.2012
Diploma - Engineering (Electronics And Instrumentation)
VLB College of Engineering
Cert III in Logistics -
Real Institute
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