Kanungnit (Jang) Falconer
Canberra
Summary
Versatile and results-driven professional with extensive experience in both wellness and hospitality sectors, notably at Siam Orchid Traditional Thai Massage and Thai Spa. Excelled in enhancing operational efficiency and customer satisfaction through expert team supervision and exceptional customer service. Skilled in business administration and fostering positive client relationships, significantly contributing to organizational success.
Overview
15
15
years of professional experience
Work History
Duty Manager & Receptionist
Siam Orchid Traditional Thai Massage and Thai Spa
01.2024 - 01.2025
- Ensured processes were executed according to procedural guidelines.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
Massage Therapist & Duty Manager
Sabi My Thai Massage
02.2021 - 12.2023
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Boosted overall satisfaction levels by ensuring consistent quality in service and cleanliness.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
Remedial Massage Therapist & Duty Manager
Kambah Thai Massage and Beauty
12.2019 - 02.2021
- Supported injury recovery for athletes, implementing targeted sports massage therapies.
- Collaborated with healthcare professionals to develop comprehensive treatment plans for clients with chronic pain or injuries.
- Maintained detailed records of client progress, tracking improvements and adjusting treatment plans as necessary to maximize results.
- Promoted overall health by teaching clients about proper body mechanics and posture adjustments during daily activities.
Cook Manager
Ping Ping Thai Food
12.2019 - 02.2021
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
Duty Manager
Irish Times Pub Phuket
03.2010 - 11.2019
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
Education
Bachelor Of Arts -
Phetchabun Rajabhat University
Phetchabun , Thailand 11.2004
Skills
- Customer service
- Customer service focus
- Time management
- New employee training
- Team supervision
- Customer communication
- Professionalism and integrity
- Shift scheduling
- Work planning and organization
- Operational oversight
- Staff scheduling
- Business administration
Languages
English
Professional Working
Thai
Native or Bilingual
Timeline
Duty Manager & Receptionist
Siam Orchid Traditional Thai Massage and Thai Spa
01.2024 - 01.2025
Massage Therapist & Duty Manager
Sabi My Thai Massage
02.2021 - 12.2023
Remedial Massage Therapist & Duty Manager
Kambah Thai Massage and Beauty
12.2019 - 02.2021
Cook Manager
Ping Ping Thai Food
12.2019 - 02.2021
Duty Manager
Irish Times Pub Phuket
03.2010 - 11.2019
Bachelor Of Arts -
Phetchabun Rajabhat University
Similar Profiles
Sunee YamkesornSunee Yamkesorn
Massage Therapist at Siam Orchid Traditional Thai MassageMassage Therapist at Siam Orchid Traditional Thai Massage
Maya Ittipol-olarnMaya Ittipol-olarn
Massage Therapist at Siam Thai MassageMassage Therapist at Siam Thai Massage
Annie PhansopaAnnie Phansopa
Massage Therapist at Siam Ivory Thai MassageMassage Therapist at Siam Ivory Thai Massage