Kanwaljit Kaur Virk
Rochedale South,Queensland
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
4
4
years of professional experience
Work History
Retail Store Manager
IGA
Cannon Hills, Queensland
02.2022 - Current
- Coordinated special events.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Reviewed financial statements and sales activity reports.
- Organized new stock for floor placement.
- Trained and mentored associates to teach daily tasks and procedures.
- Showcased and built visually appealing displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
Hospitality Manager
Manny's Italian
Wellington Point, Queensland
08.2021 - 02.2025
- Ensured compliance with all food safety regulations.
- Maintained detailed records of sales transactions and daily shift reports.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved conflicts among employees in an effective manner.
- Explained goals and expectations required of trainees.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Updated computer systems with new pricing and daily food specials.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Diploma - Advanced Studies of Hospitality Management
Skills Institute of Australia
Slacks Creek, QLD03-2022
Diploma - Diploma of Hospitality Management
Skills Institute of Australia
Slacks Creek, QLD10-2021
Skills
- Customer service
- Team leadership
- Conflict resolution
- Customer service management
- Adaptability and flexibility
- Strong multi-tasking
- Employee relations
- Problem-solving abilities
- Project management
Timeline
Retail Store Manager
IGA
02.2022 - Current
Hospitality Manager
Manny's Italian
08.2021 - 02.2025
Diploma - Advanced Studies of Hospitality Management
Skills Institute of Australia
Diploma - Diploma of Hospitality Management
Skills Institute of Australia
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