Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kara Brown

Maffra West Upper,VIC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to learn new challenges. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Payment Assist Specialist

Red Energy
05.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Warranties

Direct Appliance Rentals
02.2020 - 04.2023
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Work closely with Manufacturers and suppliers

Team Leader

Boost Juice
09.2018 - 01.2020
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Ordering
  • Cash handling
  • Opening and closing store

Duty Manager

Kmart
01.2015 - 08.2018
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Developed schedules for up to 20 employees per shift.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Princes Hill Secondary College
Carlton North, VIC
11.2010

Skills

  • Providing Warranties
  • Processing Warranties
  • Checking Warranties
  • Warranties and Service Plans
  • Active Listening
  • Data Entry
  • Teambuilding
  • Planning and Coordination
  • Written Communication
  • Self-Motivated
  • Decision-Making
  • Flexible and Adaptable
  • Money Handling
  • Verbal and Written Communication
  • Coaching and Mentoring
  • Staff Training
  • Time Management Skills
  • Refunds and Exchanges

References

Kylie Brown

Boost Juice - Store Manager

0403 160 466


Amy Adams

Direct Appliance Rentals -Purchasing Manager

0403 680 531


Angela Tzouvani

Red Energy Manager

0468 953 301

Angella_tzouvani@hotmail.com

Timeline

Payment Assist Specialist

Red Energy
05.2023 - Current

Warranties

Direct Appliance Rentals
02.2020 - 04.2023

Team Leader

Boost Juice
09.2018 - 01.2020

Duty Manager

Kmart
01.2015 - 08.2018

Princes Hill Secondary College

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