Michelle clarke
Armstrong Creek,Victoria
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Payment assist specialist
Red Energy
Melbourne, Australia
01.2023 - Current
- Handle calls from vulnerable customers, delivering empathetic, and supportive service.
- Evaluate customer affordability, and develop tailored payment plans.
- Managed debt recovery efforts while maintaining positive client relationships.
- Guide clients in reducing expenses through effective bill management.
- Inform customers about available government grants, and assist with application procedures.
- Identified needs of customers promptly and efficiently.
- Submitting data and processing utility grants.
- Assist in supporting and helping members of the PA team.
- Marked calls for payment assist QAs.
- I have taken part in buddying new staff.
- I have worked within the email team.
Senior Medical Receptionist
Medical One
Geelong, Australia
05.2021 - 01.2023
- Coordinated patient scheduling for busy medical practice, ensuring timely appointments and effective follow-ups.
- Checked in/out patients, verifying details and updating electronic health records accurately.
- processed payments, and communicated financial responsibilities to patients.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Facilitated communication between healthcare providers and patients to improve service delivery.
- Managed multi-line phone system, routing calls to relevant personnel or departments efficiently.
- Trained new reception staff on office processes to optimize operational efficiency.
- Maintained orderly patient files and handled clerical tasks including filing and correspondence management.
- Ensured waiting area adhered to infection control standards while remaining neat and organized.
Property Manager
Haydens
Torquay, Australia
05.2016 - 04.2021
- Managed tenant relations by promptly addressing concerns and resolving issues.
- Inspected properties regularly to maintain high living standards through timely repairs.
- Coordinated maintenance with service providers and trades to ensure effective property upkeep.
- Processed evictions as required, following state laws and procedures accurately.
- Collected payment by processing credit card transactions for efficient financial management.
- Conducted apartment tours for prospective tenants, answering questions about properties.
- Maintained accurate records of financial transactions, including rent collections and security deposits.
- Assisted property owners in finding suitable tenants for available rental spaces.
Education
Agent’s Representative Course - Realestate
Swinburne University of Technology
Melbourne, VIC01-2010
Year 12 -
Hillcrest High school
United kingdomHairdressing - NVQ
Hastings College
Caring for elderly - NVQ
Skills
- Positive and empathetic demeanor
- Organised
- Great telephone etiquette
- Computer literacy
- Effective communication and interpersonal abilities
- Autonomous work capability, proactive
- Effective communication
- Teamwork
- Electronic records management
- Conflict resolution
- Time management
- Coaching and mentoring skills
- Workflow optimization strategies
- Self-motivation and adaptability
Timeline
Payment assist specialist
Red Energy
01.2023 - Current
Senior Medical Receptionist
Medical One
05.2021 - 01.2023
Property Manager
Haydens
05.2016 - 04.2021
Agent’s Representative Course - Realestate
Swinburne University of Technology
Year 12 -
Hillcrest High school
Hairdressing - NVQ
Hastings College