Kara-Lee Ramm
Southern Adelaide,SA
Summary
Booking Officer at Flinders Medical Centre specializing in electronic booking systems and communication. Achieved significant improvements in patient scheduling efficiency and operational workflows. Skilled in multitasking and process enhancement, consistently delivering high-quality service while ensuring confidentiality and collaboration.
Overview
31
31
years of professional experience
Work History
Booking Officer
Flinders Medical Centre
09.2021 - Current
- Extensive use and knowledge of Sunrise, Ormis, and SystemView operating systems, sharing expertise and enhancing that knowledge where possible
- Manage patient scheduling onto theatre lists across various surgical specialties in accordance with triage and standard operating protocols.
- Organize, modify, and manage cases while coordinating changes with clinical and administrative staff.
- Collaborate with surgical unit members including Consultants, registrars, clinical and administrative staff to deliver inpatient services.
- Engage with patients respectfully and courteously in a professional and amicable manner, addressing any issues or concerns that may emerge.
- When required, executing front reception services, admitting patients to Hospital, and presenting necessary information
- Adjust and enhance team efforts in addressing diverse protocol changes arising from evolving Covid conditions and bed shortages.
- Utilized electronic booking systems to maintain accurate appointment records.
- Communicated effectively with patients regarding appointment details and changes.
- Assisted in resolving booking conflicts and patient inquiries promptly.
- Maintained confidentiality of patient information in compliance with regulations.
- Collaborated with administrative staff to streamline the booking process.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Maintained accurate records of all transactions in the company's database system.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Verified accuracy of customer information prior to booking confirmation.
- Provided support to team members on complex booking procedures and policies.
- Supported scheduling of patient appointments and coordinating with healthcare professionals.
- Conducted research on health policies and regulations affecting service delivery.
- Participated in quality improvement initiatives aimed at improving patient satisfaction scores.
- Researched new technologies that could be used to improve workflow processes.
- Assisted in developing strategies for improving efficiency of operations within the organization.
- Performed quality assurance checks on all documents created or edited by the department.
- Organized files and documentation according to established protocols for easy retrieval when needed.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Office Coordinator
Health Partners Optical
Hyde Park
07.2005 - 01.2011
- Streamlined registration process by entering new patient information into office system.
Prepared patient charts in advance of future appointments to facilitate care delivery. - Managed calls, gathered personal information, and scheduled appointments.
- Managed office mail and processed cash and EFT payments efficiently.
Executed daily bank reconciliations to ensure accuracy of financial records. - Assessed and prioritized emergency appointment requests efficiently
- Supported recruitment and onboarding efforts for new team members while tracking productivity levels of current workforce.
- Designed and applied effective strategy for inventory management.
- Identified the need for and led the process improvement of the new purpose-built and designed integrated program for patient care, invoicing, and insurance as part of the initiative to achieve functional design within its systems.
- Oversaw database management while ensuring confidentiality of files.
- Facilitated high-quality customer service interactions for all clients and staff.
- Coordinated daily office operations for a leading optical care provider.
- Collaborated with healthcare professionals to ensure seamless patient flow.
- Organized inventory and supplies to support optical services.
- Maintained patient records and ensured compliance with privacy regulations.
- Assisted in training new staff on office procedures and systems.
- Created and maintained filing systems, both paper and electronic.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Provided administrative support for all departments in the organization as necessary.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Guided team members to minimize delays and maintain high-quality daily production.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Managed office inventory and placed new supply orders.
- Managed, scheduled and coordinated office functions and activities for employees.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Resolved customer complaints or answered customers' questions.
Office & Customer Service
SA
Adelaide, SA
07.1995 - 07.2005
- Demonstrated exceptional customer service skills with strong dedication to customer satisfaction.
- Exhibited proactive and self-driven approach
- Uphold the highest standards of honesty and integrity.
- Optimized sales area for attractiveness and orderliness, contributing to effective visual display installations.
- Included temporary agency placement requiring highly adaptive and responsive skills in understanding each workplace and its individual requirements.
- Work Health and Safety Officer with State Government department
- Developed promotional material and coordinated promotional shows for industrial products within private sector
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
- Conducted testing of software and systems to ensure quality and reliability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor Arts (Hons) - Adelaide
Flinders University of South Australia
Adelaide06.2016
Skills
- Analytical thinking
- Electronic booking systems
- Communication skills
- Time management
- Data analysis
- Scheduling and calendar management
- Verbal and written communication
- Attention to detail
- Microsoft Office Suite
- Proofreading documents
- Maintaining confidentiality
- Customer relationship management
- Cross-functional communications
- Analytical skills
- Multitasking
- Process improvement
- Problem solving
- Literature review
- Qualitative research
- Research procedures
- Creative thinking
- Time management abilities
References
- Angela Frangoulis, Manager, Elective Surgery Bookings, 0417 846 549, Flinders Medical Centre (SALHN)
- Susan Payne, Supervisor, Elective Surgery Bookings, 0420 225 686, Flinders Medical Centre (SALHN)
- Vanessa Steele, Supervisor, elective Surgery Bookings, (08) 8204 4126, Flinders Medical Centre (SALHN)
Clearances And Health Certificates
- Current National Police Clearance
Timeline
Booking Officer
Flinders Medical Centre
09.2021 - Current
Office Coordinator
Health Partners Optical
07.2005 - 01.2011
Office & Customer Service
SA
07.1995 - 07.2005
Bachelor Arts (Hons) - Adelaide
Flinders University of South Australia