Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kara Sawyer

Summary

I am a friendly team player who is always looking to find opportunities to apply and develop skills. I am experienced in a wide range of administration, customer service and sales roles, which is where I feel I have great strengths and find a lot of enjoyment working in. I am an enthusiastic self-motivator and I am delighted to have been recognised for my achievements in all my work areas. I have experience both working in an office environment, as well as maintaining my self-sufficiency whilst working remotely. I have lived in both Australia and the United Kingdom, and have extensive travel experience which contributes to my ability to adapt and thrive in different situations.

Overview

12
12
years of professional experience

Work History

Customer Service Advisor

TIS National, Translating & Interpreting Service
03.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Generated accurate business invoices for each call.
  • Trained new starters in all aspects of the job and provided support to them.

Administrative Specialist

Oxfordshire County Council
12.2016 - 01.2023
  • Promoted twice within Oxfordshire County Council.
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Enhanced team productivity by providing administrative support and coordinating daily operations.
  • Facilitated communication between departments, organizing meetings and distributing essential information.
  • Managed filing system, entered data and completed other clerical tasks.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Scheduled meetings booked meeting rooms and prepared meeting agendas.
  • Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.

Customer Service Assistant

Civic Compliance
11.2013 - 01.2015
  • Promoted to the Warrants and Sanctions department due to meeting all KPIs and providing excellent customer service.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
  • Handled high call volume while maintaining a professional demeanour and ensuring timely resolutions.
  • Utilized problem-solving skills to address customer queries and complaints.

Sales Representative

Australian Power and Gas
02.2013 - 09.2013
  • Expanded customer base through cold calling, networking, and relationship building.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Cultivated deep understanding of product features to answer questions and overcome objections.

Education

Bachelor of Behavioural Neuroscience -

Monash University
Melbourne, VIC

Bachelor of Paramedic And Nursing -

Monash University
Melbourne, VIC

High School Diploma -

Siena College
Camberwell, VIC

Skills

  • Customer service and strong communication skills
  • Administration and organisational skills
  • Customer relations and complaint management
  • Fast learner
  • Good knowledge of various IT systems
  • First aid certificate
  • Physically fit

Additional Information

I am a dual citizen of Australia and Italy, and also have Unlimited Leave to Remain within the United Kingdom.

Timeline

Customer Service Advisor

TIS National, Translating & Interpreting Service
03.2024 - Current

Administrative Specialist

Oxfordshire County Council
12.2016 - 01.2023

Customer Service Assistant

Civic Compliance
11.2013 - 01.2015

Sales Representative

Australian Power and Gas
02.2013 - 09.2013

Bachelor of Behavioural Neuroscience -

Monash University

Bachelor of Paramedic And Nursing -

Monash University

High School Diploma -

Siena College

Similar Profiles

CREATE PROFILE
Kara Sawyer