Kara Slade
Elizabeth East, SA,Australia
Summary
I am seeking a new and exciting role in which I can interact with people and apply my previously gained customer service skills. I am adaptable and a great team player with various communication skills and am willing to give anything a try.
Overview
13
13
years of professional experience
Work History
Front of House Employee
Union Bridge Brewery and Distillery
Cudlee Creek, SA
02.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Established welcoming atmosphere by greeting each guest warmly.
- Brewed coffee and tea and changed out drink station syrups.
Support Worker
Complete Care & Orion Care
05.2022 - 01.2023
- Cooking/ meal prep
- Cleaning
- Helping wash clients
- Provide first aid
Customer Service
Datacom
01.2021 - 12.2021
- Answer phone calls
- Assist with client related issues
- Use of computer software
- Data entry
Sales Assistant
Makin Mattresses
10.2020 - 12.2020
- Provide customer service
- Refer customers to correct products
Personal Finance/ Retail Assistant
Cash Converters
05.2014 - 04.2020
- Organized ‘pay day’ loans for customers
- Organized personal loans
- Put away stock
- Answered phone calls
- Completed stocktake
- Use of eftpos/ money handling
Cleaner
Self Employed
01.2012 - 12.2013
- End of lease cleaning
- Business/ workplace office cleaning
- Weekly home cleaning for clients
- Tending to the book work
Education
Responsible Person
Online
06.2024
RSA certification -
01.2024
First Aid Certificate -
01.2021
Certificate III in Women’s Education -
01.2010
Skills
- Money handling skills
- Check balance
- Excellent communication skills
- Conflict resolution skills
- Merchandising & display skills
- Extensive cleaning skills
- Competent computer skills
- Quick learner
- Customer focused
- Excellent customer service skills
- Opening & closing retail stores
- Proficient use of Microsoft Office
- Ability to relate to children & elderly
Timeline
Front of House Employee
Union Bridge Brewery and Distillery
02.2024 - Current
Support Worker
Complete Care & Orion Care
05.2022 - 01.2023
Customer Service
Datacom
01.2021 - 12.2021
Sales Assistant
Makin Mattresses
10.2020 - 12.2020
Personal Finance/ Retail Assistant
Cash Converters
05.2014 - 04.2020
Cleaner
Self Employed
01.2012 - 12.2013
RSA certification -
First Aid Certificate -
Certificate III in Women’s Education -
Responsible Person
Online