Financial Crime Analyst equipped with in-depth understanding of financial risks associated with range of organizational actions. Easily handles complex data to understand potential impacts and break down risk. Successful at reviewing suspicious activities and uncovering money laundering behaviour. Excellent reporting and documentation skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities by stepping into an advanced role.
Hi, I’m
KARAN KALRA
Aintree,VIC
Summary
Overview
19
years of professional experience
Work History
National Australia Bank
Transaction Monitoring Analyst
07.2018 - Current
Job overview
- Conducting full-length investigations and producing detailed reports, such as in relation to Money Laundering, Terrorism Financing, Child Exploitation Material
- Ensured timely resolution of alerts by maintaining an organized case management system and prioritizing high-risk cases.
- Contributed to risk assessments by providing insights from transaction monitoring activities, helping the organization stay ahead of potential threats.
- Maintained up-to-date knowledge of AML regulations and industry best practices, applying this expertise to enhance the effectiveness of transaction monitoring efforts.
- Mitigated operational risks through periodic testing and validation of the transaction monitoring system''s functionality.
- Demonstrated commitment to continuous learning by attending relevant training sessions, webinars, and industry conferences to stay informed of emerging trends and best practices in transaction monitoring.
- Served as a subject matter expert within the organization for all matters related to transaction monitoring, providing guidance and support to colleagues as needed.
Salmat (known as Probe since May 2018)
Customer Care Executive/Acting Team Leader
04.2017 - 07.2018
Job overview
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently
- Streamlined customer support processes for improved call handling times and resolutions
- Reduced customer complaints with proactive issue identification and resolution strategies
- Provide SME support to colleagues
SNB Engineering Pvt Ltd
Software Technician
03.2016 - 02.2017
Job overview
- Provided Level 1 and 2 IT support to non-technical internal users through desk side support services.
- Supported end-users by troubleshooting complex technical problems and offering tailored solutions.
- Assisted in integrating third-party applications, ensuring seamless communication between systems.
- Improved software performance by identifying and resolving technical issues in a timely manner.
Realistic Realtors Pvt. Ltd.
Sales and Marketing Executive
02.2015 - 07.2015
Job overview
- Conducting market research, promoting commercial and residential sales
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction
- Mentored junior staff members, fostering their professional growth as well as enhancing overall team performance levels
Multipliers RealBuild Pvt. Ltd
Sales and Marketing Executive
04.2014 - 01.2015
Job overview
- Conducting market research, promoting commercial and residential sales
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction
- Mentored junior staff members, fostering their professional growth as well as enhancing overall team performance levels
Superdry Store (Reliance Brands Pty. Ltd.)
Sales Executive
03.2013 - 12.2013
Job overview
- Conducting market research, promoting commercial and residential sales
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction
- Mentored junior staff members, fostering their professional growth as well as enhancing overall team performance levels
Qatar Airways
Senior Cabin Attendant
03.2011 - 09.2013
Job overview
- Ensured safety of all passengers by conducting thorough cabin checks and adhering to strict protocols
- Enhanced passenger experience by providing exceptional inflight service and attending to individual needs
- Collaborated with fellow crew members for efficient workflow and optimal customer satisfaction
- Managed inflight emergencies by following established procedures and working closely with crew members
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures
Jet Airways
Senior Cabin Attendant
02.2008 - 03.2010
Job overview
- Ensured safety of all passengers by conducting thorough cabin checks and adhering to strict protocols
- Enhanced passenger experience by providing exceptional inflight service and attending to individual needs
- Collaborated with fellow crew members for efficient workflow and optimal customer satisfaction
- Managed inflight emergencies by following established procedures and working closely with crew members
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures
Hero ITES Pvt. Ltd.
Senior Customer Care Executive
05.2005 - 06.2006
Job overview
- Conducting inbound and outbound calls, following call scripts for different topics, clarifying information, providing solution and help resolve customer queries
Education
Kanpur University
Bachelor of Commerce
01.2008
University Overview
Skills
- Regulatory Knowledge
- AML Compliance
- Investigation Techniques
- Data Analytics
- Attention to Detail
- Suspicious Activity Reporting
- Alert Management
- Transaction Analysis
- Financial Crime Prevention
- Anti-Money Laundering
Accomplishments
Accomplishments
- Providing job ready training to teams of new starter analysts since Oct 2022 and ongoing
- Training tasks involved engaging delegates in online and in-person training, coaching, building systems and investigative skills proficiency, developing risk appetite and providing ongoing tailored feedback to each delegate
- Facilitated development training focused on refining and uplifting investigative skills of over several analysts
- Provide SME support to trainees/colleagues
Key Skills Summary
Key Skills Summary
- Experienced Financial Crime Analyst observant towards investigating suspected money laundering incidents, collecting information on new clients to identify potential risks and determine an appropriate level of due diligence for each account. Forward thinking and aware of current trends within this specialized field.
- Previously handled a high volume of customers in a fast-paced environment with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Strong communication skills with ability to understand need of a customer, meeting and exceeding their expectations
- Focus on customer centric solutions by providing excellent analytical skills regarding business process while maintaining and exceeding targeted statistics. Positive personality, excellent presentation, good communication skills with high degree of energy and passion for work.
- Excellent rapport building along with good verbal and written communication skills. Good knowledge of working with ERP helpdesk systems like SAS, SAP, Siebel and Microsoft Office applications.
References
References
Available on request.Timeline
Transaction Monitoring Analyst
National Australia Bank
07.2018 - Current
Customer Care Executive/Acting Team Leader
Salmat (known as Probe since May 2018)
04.2017 - 07.2018
Software Technician
SNB Engineering Pvt Ltd
03.2016 - 02.2017
Sales and Marketing Executive
Realistic Realtors Pvt. Ltd.
02.2015 - 07.2015
Sales and Marketing Executive
Multipliers RealBuild Pvt. Ltd
04.2014 - 01.2015
Sales Executive
Superdry Store (Reliance Brands Pty. Ltd.)
03.2013 - 12.2013
Senior Cabin Attendant
Qatar Airways
03.2011 - 09.2013
Senior Cabin Attendant
Jet Airways
02.2008 - 03.2010
Senior Customer Care Executive
Hero ITES Pvt. Ltd.
05.2005 - 06.2006
Kanpur University
Bachelor of Commerce
Similar Profiles
HARPREET KAURHARPREET KAUR
Associate, Customer Care Solutions at National Australia BankAssociate, Customer Care Solutions at National Australia Bank
Jagdish ChandraJagdish Chandra
Network Security Consultant (Contractor) at Quess Corp (Client-National Australia Bank)Network Security Consultant (Contractor) at Quess Corp (Client-National Australia Bank)
Brandon GallopBrandon Gallop
Analyst, Identity Fraud Services at National Australia Bank (NAB)Analyst, Identity Fraud Services at National Australia Bank (NAB)
Sima SalariSima Salari
Associate Director - Governance at National Australia BankAssociate Director - Governance at National Australia Bank
Veronica IOSUAVeronica IOSUA
Canteen duty at Sporting ClubCanteen duty at Sporting Club