Karan Patel
Adelaide,SA
Summary
Dynamic ICT Support Officer with a proven track record in delivering exceptional technical assistance and managing Active Directory. Demonstrates strong skills in troubleshooting and system maintenance, significantly enhancing user productivity while minimizing service disruptions. Committed to continuous improvement and fostering effective team collaboration.
Overview
4
4
years of professional experience
Work History
ICT Support Officer
William Buck
Adelaide, SA
04.2022 - Current
- Delivered efficient technical assistance to staff by troubleshooting hardware, software, and network issues via in-person support, email, phone, and remote tools.
- Participated in the planning and execution of IT infrastructure projects.
- Managed user accounts, permissions, and access rights within Active Directory or similar systems, ensuring secure access to network resources and data.
- Create and maintain support documentation to assist others in restoring services, and reduce the impact of unplanned outages.
- Performed regular updates, patches, and system maintenance to keep software and hardware up to date, ensuring continuous system reliability.
- Managed and tracked support tickets, ensuring timely resolution, and proper escalation of unresolved issues to senior support teams.
- Provided training to end users on new software, applications, and systems, enhancing user productivity, and minimizing recurring issues.
IT Helpdesk Analyst
Australia Post
Melbourne, Victoria
09.2021 - 12.2021
- Provide first- and second-level support to resolve ICT system issues.
- Manage the set-up activities for ICT devices and systems, and monitor their performance to limit or prevent loss of service to end users.
- Diagnosed and repaired hardware issues, and coordinated replacements or upgrades as needed, ensuring minimal disruption to users' work.
- Maintained detailed logs of incidents and resolutions, generated reports for system performance, and kept documentation up-to-date for knowledge transfer and future reference.
Education
Professional Year - IT - Professional Year - IT
Performance Education
Adelaide, SA10-2022
Master of Information Technology - Information Technology
Central Queensland University
Melbourne, VIC06-2021
Bachelor of Technology - Information Technology
Ganpat University
Kherva, Gujarat, India 07-2018
Skills
- Technical troubleshooting
- Active Directory management
- Microsoft Azure experience
- System maintenance
- AV equipment management
- Software installation and configuration
- Cloud Services Support
- Problem Solving and Critical Thinking
- Project Management
- Team collaboration
References
References available upon request.
Timeline
ICT Support Officer
William Buck
04.2022 - Current
IT Helpdesk Analyst
Australia Post
09.2021 - 12.2021
Professional Year - IT - Professional Year - IT
Performance Education
Master of Information Technology - Information Technology
Central Queensland University
Bachelor of Technology - Information Technology
Ganpat University
Similar Profiles
Sana FathmathSana Fathmath
Intermediate Accountant at William BuckIntermediate Accountant at William Buck
Sahil ShresthaSahil Shrestha
IT Support Analyst at William BuckIT Support Analyst at William Buck
Danielle WoodDanielle Wood
Accounting Manager (Contract) at William BuckAccounting Manager (Contract) at William Buck