Karandeep Kaur Dhillon
The Entrance
Summary
Customer-focused and results-driven professional with a background in financial services, customer relations, and retail operations. Adept at delivering tailored financial solutions, conducting financial health checks, and providing exceptional customer service. Strong ability to communicate complex financial terms clearly, solve problems effectively, and utilize digital banking technologies to enhance customer experience. Passionate about building long-term relationships and improving clients' financial well-being.
Experienced with customer service, assisting clients with product selections, and resolving inquiries efficiently. Utilizes merchandising techniques to create appealing displays that attract customers and boost sales. Knowledge of inventory management and maintaining organized stockrooms to ensure smooth operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Assistant
Ampol
02.2022 - 02.2024
- Delivered exceptional customer service, ensuring a seamless and engaging experience
- Assisted customers with transactions, inquiries, and issue resolution while maintaining compliance with company policies
- Maintained store presentation and optimized stock control for improved efficiency
- Recognized for consistently exceeding customer satisfaction metrics and sales targets
Customer Care Consultant
NIB
12.2022 - 02.2024
- Provided exceptional customer service by assisting clients with inquiries, claims, and policy updates
- Processed applications and resolved issues efficiently while ensuring compliance with company policies
- Educated customers on available health insurance products and digital service options
- Maintained high customer satisfaction ratings through problem-solving and personalized support
Customer Service Attendant
Caltex Star Mart
08.2020 - 01.2022
- Provided excellent customer service, handling cash transactions and assisting with product inquiries
- Educated customers on promotional offerings and loyalty programs to drive sales and engagement
- Managed inventory, ensured stock availability, and upheld merchandising standards
Data Entry Clerk
BlueScope Workshops (NREC)
10.2019 - 02.2020
- Recorded and processed financial data related to locomotive servicing and repairs
- Managed invoices, compiled reports, and maintained accurate financial records
- Awarded 'Best Performer of the Week' three times for efficiency and accuracy in data entry
Customer Relations Advisor
SBI – Contact Centre (Serco – Intelenet Global Service)
10.2014 - 01.2018
- Assisted customers with banking inquiries, credit applications, and account maintenance
- Conducted financial health checks and provided tailored financial solutions
- Helped customers navigate digital banking platforms and troubleshoot account issues
- Recognized for excellent problem-solving skills and ability to de-escalate customer concerns
Education
Master of Professional Accounting - Financial Management
University of Wollongong
Wollongong, NSW10.2020
Bachelor of Commerce - Finance
Maharaja Sayajirao University
Vadodara, Gujarat INDIA04.2017
Tally Certificate -
Terasoft Educational Institution
Vadodara, Gujarat11.2024
Skills
- Customer relationship management
- Financial advisory
- Financial health checks
- Banking solutions
- Account maintenance
- Credit applications
- Digital banking
- Technology education
- Problem-solving
- Risk assessment
- Excellent communication
- Interpersonal skills
- Team collaboration
- Leadership
- Strong numerical abilities
- Analytical abilities
- Ability to work in fast-paced environments
- Microsoft Office Suite
- MYOB
- POS Systems
- Digital Banking
- CRM Platforms
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
Certification
Tally Certificate
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Gujarati
Full Professional
Timeline
Customer Care Consultant
NIB
12.2022 - 02.2024
Retail Assistant
Ampol
02.2022 - 02.2024
Customer Service Attendant
Caltex Star Mart
08.2020 - 01.2022
Data Entry Clerk
BlueScope Workshops (NREC)
10.2019 - 02.2020
Customer Relations Advisor
SBI – Contact Centre (Serco – Intelenet Global Service)
10.2014 - 01.2018
Master of Professional Accounting - Financial Management
University of Wollongong
Bachelor of Commerce - Finance
Maharaja Sayajirao University
Tally Certificate -
Terasoft Educational Institution
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