Karen Almond
Lithgow,Australia
Summary
Dynamic Logistics and Operations Coordinator recognised for effectively managing complex logistics and improving operational processes. As the owner of an award-winning bath & body brand, I demonstrate expertise in inventory control, financial management, and strategic marketing, driving significant business growth and customer engagement.
Overview
14
14
years of professional experience
Work History
Owner / Operator
The Bath Bakery Australia
01.2018 - Current
- Established and currently manage a handmade bath & body business from concept to full operation
- Award-winning small business recognised nationally and locally, including Australian Small Business Awards Finalist (2026)
- Formulate, manufacture, and package a wide range of products, ensuring quality and compliance
- Managed inventory control, stock purchasing, and supplier relationships to ensure product availability and operational efficiency
- Handle all business operations including accounts, pricing, and financial tracking
- Develop and execute marketing strategies across social media and online platforms
- Manage e-commerce store, including product listings, SEO, and order fulfilment
- Attended markets and events to drive sales, enhance customer engagement, and promote brand growth
- Built and maintained a loyal customer base through effective branding and exceptional customer service
Administration & Training Coordinator (RTO)
AusLoadshifting
08.2018 - 03.2020
- Oversaw student data entry and compliance documentation for training programs, ensuring accuracy and adherence to regulations
- Scheduled training courses and coordinated trainers, venues, and resources
- Coordinated communication between students and trainers to facilitate seamless course delivery
- Maintained and updated training records and reporting systems to support compliance and program evaluation
- Issued certificates and ensured all records met regulatory requirements
Customer Service & Logistics Coordinator
Bedford Group
01.2018 - 07.2018
- Oversaw inbound/outbound logistics and ensured on-time delivery
- Managed logistics and production of 500,000+ showbags for a major event
- Coordinated staffing, scheduling, and warehouse operations, ensuring timely fulfillment of production deadlines
- Created production documentation, including SOPs, inventory and QA reports, to streamline operational processes
- Supervised and supported diverse workforce, including employees with disabilities, fostering a safe and inclusive work environment
- Adapted workflows and tasks to suit individual capabilities while maintaining production targets
Commercial & Logistics Scheduler
DecoGlaze Glass Splashbacks
04.2015 - 12.2017
- Coordinated scheduling and logistics for large-scale commercial projects, ensuring alignment with project timelines
- Collaborated with clients, suppliers, and internal teams to facilitate project progress
- Facilitated multiple contracts, driving timely completion through effective communication with stakeholders
- Generated reports for senior management, enhancing tracking systems for improved project visibility
Onsite Recruitment Consultant Manager
Action Workforce
10.2014 - 03.2015
- Managed recruitment and onboarding processes to enhance workforce performance
- Coordinated rostering and workforce planning to optimize staff allocation
- Conducted inductions and toolbox meetings to ensure compliance and safety awareness
- Monitored KPIs and compliance
Production & Installation Coordinator
DecoGlaze Glass Splashbacks
11.2011 - 10.2014
- Coordinated installation teams and optimized delivery schedules
- Managed CRM systems, invoicing, and streamlined accounts receivable processes
- Liaised with customers to resolve issues and enhance satisfaction
Education
Certificate III - Small Business
TAFE NSW
Certificate IV - Business Administration
TAFE NSW
Certificate III - Business Administration
TAFE NSW
Occupational Health & Safety Certification -
E-Business Certificate III - Statement of Attainment
Skills
- Organisational and multitasking skills
- Customer service and conflict resolution
- Attention to detail
- Ability to work under pressure
- Communication and stakeholder engagement
- Business operations management
- E-commerce expertise
- Social media marketing strategies
- Search engine optimisation (SEO)
- Inventory management systems
- Customer relationship management (CRM)
- Financial tracking and reporting
- Production and quality control systems
Awards
- Finalist – Australian Small Business Awards (2026)
- Winner – Local Business Awards (2022)
- Winner – Local Business Awards (2023)
- Winner – ALIBI Awards – Product-Based Business of the Year (2023)
- Winner – ALIBI Awards – Handmade Heroine of the Year (2025)
- Awarded Student of the Year – Business Administration Management (TAFE NSW)
Education And Certifications
- Certificate III in Small Business
- Certificate IV in Business Administration – TAFE NSW
- Certificate III in Business Administration – TAFE NSW
- Occupational Health & Safety Certification
- E-Business Certificate III (Statement of Attainment)
Earlier Roles
- Customer Service Manager
- Logistics Supervisor
- Credit Controller
- Office Clerk – Logistics
- Chef
- Restaurant Manager
- Bar Manager
Timeline
Administration & Training Coordinator (RTO)
AusLoadshifting
08.2018 - 03.2020
Owner / Operator
The Bath Bakery Australia
01.2018 - Current
Customer Service & Logistics Coordinator
Bedford Group
01.2018 - 07.2018
Commercial & Logistics Scheduler
DecoGlaze Glass Splashbacks
04.2015 - 12.2017
Onsite Recruitment Consultant Manager
Action Workforce
10.2014 - 03.2015
Production & Installation Coordinator
DecoGlaze Glass Splashbacks
11.2011 - 10.2014
Certificate III - Small Business
TAFE NSW
Certificate IV - Business Administration
TAFE NSW
Certificate III - Business Administration
TAFE NSW