Summary
Overview
Work History
Skills
Certification
Timeline
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KAREN ASHLEY

Mango Hill

Summary

Dynamic and dedicated Rostering and On Call Coordinator at Five Good Friends.

Skilled in managing on-call schedules and team communications. Known for maintaining high standards and delivering consistent results in fast-paced environments. Reliable team player with focus on collaboration and adaptability. Possesses strong organizational and interpersonal skills, ensuring effective and efficient rostering , positively impacting Member experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Rostering and on Call Coordinator

Five Good Friends
08.2022 - Current
  • Manage assigned Vacant Visit Tickets and update according to actions taken
  • Manage Helper Cancellation tickets, ensuring optimal scheduling
  • Escalate unfilled Vacant Visits to appropriate teams coordinate solutions with Members and Authorised Representatives
  • Consider Members funding, services, preferences and Care needs when scheduling visits
  • Foster strong relationships with colleagues, Members, Authorised Representatives, Helpers and Third Party Service Providers
  • Maintain accurate Helper and Member data for scheduling optimization
  • Roster BFH inline with the SCHADS award
  • Shift Leader AM & PM
  • Covering weekend and after hours On Call triaging and escalating calls when necessary
  • Acting Team Leader to cover annual Leave

Best Friend Helper

Five Good Friends
11.2021 - 07.2022
  • Provided high quality care services to Members, in accordance with the Help Plan encouraging and promoting independence
  • Completed through Check out notes and other documentation for review by the Care Teams, escalating urgent concerns immediately
  • Delivered high standard of Care working independently and as part of a multi-disciplinary team
  • Completed Home Safety Assessments as necessary

Assistant in Nursing

Rockpool Residential Aged Care
08.2020 - 10.2021
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Facilitated recreational, social and therapeutic activities to support resident engagement
  • Monitored and recorded vital signs, fluid intake, and output
  • Documented patient information and care activities in electronic health record.
  • Actively participated in Care Plan reviews
  • Prevented pressure sore development through frequent turning, repositioning of residents, and diligent skin checks

Lifestyle Support/Personal Carer

Freedom Aged Care
12.2015 - 08.2020
  • Facilitated activities of daily living such as grooming, dressing, and personal hygiene encouraging independance
  • Developed and facilitated meaningful activities to enhance mental well-being for residents with dementia
  • Monitored residents health conditions and reported any changes to the Care Team
  • Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing for both residents and families
  • Offered compassionate end-of-life care to residents providing emotional support and comfort during final stages of life
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Skills

  • Customer Service Excellence
  • Effective Communication
  • Strong Organisational & Time Management Skills
  • Effective Decision Making
  • Person-Centered Care & Support
  • Scheduling & Rostering Efficiency
  • Attention to detail
  • Flexibility in Changing Environments
  • Ability to Prioritise tasks
  • Effective Team Collaboration

Certification

  • National Police check
  • Positive NDIS Screening
  • Blue Card
  • Full open driving license
  • Certificate 3 in Aged Care
  • Certificate 3 in Disability Support
  • MOOC Dementia

Timeline

Rostering and on Call Coordinator

Five Good Friends
08.2022 - Current

Best Friend Helper

Five Good Friends
11.2021 - 07.2022

Assistant in Nursing

Rockpool Residential Aged Care
08.2020 - 10.2021

Lifestyle Support/Personal Carer

Freedom Aged Care
12.2015 - 08.2020

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KAREN ASHLEY