Natalia Maria Stuart
Ripley,QLD
Summary
Dedicated and detail-oriented professional with extensive experience in customer service, security, and rostering management. Proven ability to enhance operational efficiency and deliver exceptional service in high-pressure environments. Seeking to leverage my diverse skills in a challenging new role.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Rostering Manager
Pro Guard Security
10.2023 - 10.2024
- Managed staff rostering and scheduling to ensure optimal coverage for security operations.
- Coordinated communication between management and security personnel to address staffing needs.
- Implemented processes to improve efficiency in rostering and reduce operational costs.
- Worked with clients and Security guards from Queensland and NSW.
- Extensive experience with Excel and working on a CRM Guard house.
Rostering Manager
Response Security
06.2022 - 10.2023
- Developed and maintained staff schedules, ensuring compliance with labor regulations.
- Collaborated with various departments to fulfill security staffing requirements.
- Conducted training sessions for new staff on scheduling and operational protocols.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Extensive experience with Excel and working on a CRM Guard house.
Concierge at Mater Hospital & MLC Insurance
Certis Security
11.2021 - 05.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
Security Guard at Center Link
Certis Security
06.2021 - 11.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Insurance Agent (Inbound & Outbound Calling)
GE Insurance
08.2013 - 02.2014
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Customer Service & Food Handling
Subway
02.2008 - 05.2013
- Delivered excellent customer service in a fast-paced environment, handling orders efficiently.
- Maintained high standards of food safety and hygiene while preparing and serving food.
- Operated cash register, managing transactions accurately and providing change.
Education
High School Diploma -
Corinda State High School
Corinda, QLD12-2007
Skills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Customer Service Excellence
- Effective Communication
- Staff Rostering and Scheduling
- Security Protocols and Management
- Staff Training and Development
- Cash Handling and Financial Transactions
- Food Safety and Hygiene Standards
- Problem-Solving Abilities
- Multitasking in Fast-Paced Environments
Certification
Certification 2 in Security and crowd Control
Timeline
Rostering Manager
Pro Guard Security
10.2023 - 10.2024
Rostering Manager
Response Security
06.2022 - 10.2023
Concierge at Mater Hospital & MLC Insurance
Certis Security
11.2021 - 05.2022
Security Guard at Center Link
Certis Security
06.2021 - 11.2021
Insurance Agent (Inbound & Outbound Calling)
GE Insurance
08.2013 - 02.2014
Customer Service & Food Handling
Subway
02.2008 - 05.2013
Certification 2 in Security and crowd Control
High School Diploma -
Corinda State High School
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