Karen Behsman
Queens Park,WA
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Tow-truck-driver
Pro Tow
11.2022 - 12.2023
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Enhanced customer satisfaction 100% by providing professional and courteous assistance to stranded motorists.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Increased company revenue, successfully completing high volume of service calls within designated timeframes.
- Maintained clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
Roof Tiler's Labourer
Ershon Roofing
01.2022 - 11.2022
- Enhanced roof durability by selecting and placing appropriate tiles for specific projects.
- Increased customer satisfaction 75% with timely completion of roofing projects, following established guidelines.
- Improved overall project efficiency by maintaining clean and organized work environment.
- Ensured safety compliance on job sites by adhering to OSHA regulations during all phases of roof construction.
- Expedited project timelines with effective communication between team members, leading to successful completion of tasks and positive customer reviews.
Furniture Restoration
Self Employed
09.2021 - 02.2022
- Remove antique, damaged and restorable furniture from deceased, auctioned and sold properties and repaired and restored ready for sale.
- This job required knowledge and skill in restoration techniques and research to ensure maximum financial return for business owner contracted to carry out specialised vacate of properties.
Professional Cleaner
Self Employed
03.2019 - 02.2022
- Streamlined cleaning processes through use of eco-friendly products and efficient techniques.
- Maintained high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Assisted with 100% inventory management and restocked supplies as needed to complete work without unnecessary disruptions.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
Receptionist
WA Skills Training
09.2017 - 03.2019
- Enhanced customer satisfaction 75% by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary, including acting training coordinator during absence of team member in this role.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed training room schedules to ensure efficient use of space for courses and other events.
- Handled assignments independently with good judgement and critical thinking skills.
Landscaper
Self Employed
02.2016 - 09.2017
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout project.
- Implemented efficient scheduling practices for timely completion of projects, resulting in increased client referrals.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Assisted clients in selecting appropriate plants based on climate conditions, soil types, and desired aesthetics.
- Maintained 100% safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Managed inventory of tools, equipment, and materials to ensure 100% proper allocation of resources for each project.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
Netball Umpire
Town Of Victoria Park
02.2014 - 01.2015
- Enhanced game fairness by applying in-depth knowledge of netball rules and regulations.
- Maintained safe playing environment for players by monitoring gameplay and addressing rule violations promptly.
- Improved player understanding of game through mentoring and clear communication and explanation of rule infractions.
- Ensured consistency in umpiring decisions by collaborating effectively with fellow officials throughout matches.
- Boosted overall match experience75% for spectators with efficient management of game flow and adherence to timekeeping protocols.
- Cultivated positive relationships with players, coaches, and administrators through professional interactions during games and events.
- Contributed to development of junior umpires by sharing expertise and providing constructive feedback.
- Exhibited strong physical fitness through continuous movement around court, ensuring optimal positioning for accurate decision-making during games.
Office Manager
Astro Synthetic Turf Pty Ltd
03.2009 - 04.2013
- Streamlined office operations 100% by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for business database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Salesperson / Office Manager
Glass West
03.2006 - 10.2008
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
House Sitting Agent
HomeSit
01.2000 - 10.2003
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within agency.
- Managed team of 25 full time house-sitters and provided 24/7 support during house-sits.
- Managed complex house-sits involving unique circumstances, successfully mitigating potential challenges through accurate communication with home owner (client) and house-sitter.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Secretary
Robe River Mining
01.1990 - 01.2000
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
Bachelor of Commerce - Accounting
University of WA
Nedlands12.2004
Advanced Diploma in Office And Secretarial Studies - Office And Secretarial Studies
Karratha Regional Tafe
Karratha12.1994
No Degree -
Karratha Senior High School
Karratha, WA12.1992
Skills
- Organisation and Planning
- Professional demeanor
- Towing equipment operation
- Patience and empathy
- Strong work ethic
- Physical stamina
- Stress tolerance
- Accident scene management
- Emergency response readiness
- Equipment maintenance knowledge
- Adaptability and flexibility
- Multitasking capabilities
- Conflict resolution abilities
- Logistics Coordination
Affiliations
- Working competently in the tow truck industry whilst multi tasking with family, domestic and social life requires a level of discipline and commitment in order to have healthy balance. A self managed occupation
- Volunteer Family Support Worker for CLAN (Community Link and Networking) whilst raising my children. After completing numerous parenting courses and workshops in 2004 of which I never would have survived parenting without, I volunteered time back to this organisation in appreciation.
- Since commencing renovations on properties as an ownerloccupier since 2000, I have completed various tafe workshops and courses such as interior design, landscaping and brick laying to advance my skill base in order to competently work to budget and improve capital return on property port folio.
- A keen interest in naturopathy, healthy eating and fitness encouraged completing a pre-requisite course in fitness and nutrition with the Australian Institute of Fitness. I have since completed a general interest course in Swedish Massage and Trigger Point Massage with Tafe and an introduction course in Kinesiology at O'Neill Kinesiology College Perth.
Certification
Throughout my work history I have completed skill specific courses, workshops and on the job training and received certificates to confirm completion of such. I am happy to provide further information if requested.
Throughout my work history, which I consider primary employment, on the occasion I had a secondary source of income as casual employment depending on what financial goal I wanted to meet at that time. I have not listed secondary employment in my resume.
Timeline
Tow-truck-driver
Pro Tow
11.2022 - 12.2023
Roof Tiler's Labourer
Ershon Roofing
01.2022 - 11.2022
Furniture Restoration
Self Employed
09.2021 - 02.2022
Professional Cleaner
Self Employed
03.2019 - 02.2022
Receptionist
WA Skills Training
09.2017 - 03.2019
Landscaper
Self Employed
02.2016 - 09.2017
Netball Umpire
Town Of Victoria Park
02.2014 - 01.2015
Office Manager
Astro Synthetic Turf Pty Ltd
03.2009 - 04.2013
Salesperson / Office Manager
Glass West
03.2006 - 10.2008
House Sitting Agent
HomeSit
01.2000 - 10.2003
Secretary
Robe River Mining
01.1990 - 01.2000
Bachelor of Commerce - Accounting
University of WA
Advanced Diploma in Office And Secretarial Studies - Office And Secretarial Studies
Karratha Regional Tafe
No Degree -
Karratha Senior High School
Throughout my work history I have completed skill specific courses, workshops and on the job training and received certificates to confirm completion of such. I am happy to provide further information if requested.
Throughout my work history, which I consider primary employment, on the occasion I had a secondary source of income as casual employment depending on what financial goal I wanted to meet at that time. I have not listed secondary employment in my resume.
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