KAREN COOPER
Ripley,Australia
Summary
I am looking for an employment opportunity that will allow me to utilise the many skills I have gained throughout my working history. I am an honest, hardworking, and reliable person with a willingness to learn new skills and take on new challenges. I am a fast and efficient learner with great experience in delivering excellent customer service Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
28
28
years of professional experience
Work History
Customer Service Officer
BENDIGO BANK
IPSWICH, QLD
10.2022 - 04.2023
- Respond to customer phone calls, emails and online web messaging within acceptable timeframes, delivering service excellence for each and every customer
- Use the Consumer Connection quality guidelines to build rapport with customers
- Demonstrate empathy and professionalism and reflect the bank’s customer-connectedness
- Listen to and understand the customers’ needs and present solutions and identifying opportunities for growth and follow-up until enquiries are closed
- Adhering to the banks ID policy
- Successful attainment of Tier 2 Kaplan Personal advice Deposit Products and General Advice Insurance
CUSTOMER SOLUTIONS SPECIALIST
PROBE CX / AUSTRALIAN TAXATION OFFICE
BRISBANE, QLD
05.2021 - 10.2022
- Contact Centre Solutions Specialist
- Skill Sets Individual /Business/ Superannuation
- Delivering Exceptional Customer Service
- Understanding of KPI’s and Targets in a busy Call Centre
- Ensured compliance with applicable laws and regulations pertaining to consumer rights protection measures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate records of all customer interactions in the company's database system.
BOOKKEEPER
STAY AT HOME
IPSWICH, QLD
08.2002 - 04.2021
- Day to day account keeping
- Financial reports, recording transactions such as income and outgoings
- Processing of payments
- Provided assistance in preparing tax returns annually.
SALES ACCOUNT MANAGER
DISCOSOURCE
BRISBANE, QLD
11.1999 - 07.2002
- Office based internal phone sales
- Selling IT and printing consumables / office supplies
- Built strong relationships with clients by providing exceptional customer service.
- Worked closely with company executives to identify new business partnerships, securing opportunities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
PURCHASING OFFICER
SPECTRA LIGHTING
WACOL, QLD
01.1995 - 10.1999
- Utilized ERP systems for efficient management of purchasing processes.
- Providing sales and Manufacturing of the delivery time frame
- Negotiated, renegotiated and administered contracts with suppliers and vendors.
- Resolved any issues related to purchased items such as incorrect quantities or late deliveries.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
JUNIOR HIGH SCHOOL CERIFICATE -
CHELTENHAM GIRLS HIGH SCHOOL
Cheltenham, NSWSkills
- Accounts keeping
- Bookkeeping
- Communication
- Time management
- Attention to detail
- Accuracy
- Computer skills
- Relationship management
- Customer service
- Cash handling
- Account management
References
- Petrone Bartels, Former Team Leader, 0429 215 345, Petrone777@gmail.com
- Leesa Ramsay, Former Team Member, 0431224709, Leesa.ramsay@gmail.com
- Phillip Watson, Team Leader (current), 0482812394, Phillip.watson@probegroup.com.au
Timeline
Customer Service Officer
BENDIGO BANK
10.2022 - 04.2023
CUSTOMER SOLUTIONS SPECIALIST
PROBE CX / AUSTRALIAN TAXATION OFFICE
05.2021 - 10.2022
BOOKKEEPER
STAY AT HOME
08.2002 - 04.2021
SALES ACCOUNT MANAGER
DISCOSOURCE
11.1999 - 07.2002
PURCHASING OFFICER
SPECTRA LIGHTING
01.1995 - 10.1999
JUNIOR HIGH SCHOOL CERIFICATE -
CHELTENHAM GIRLS HIGH SCHOOL
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