Karen Innes
Robertstown,SA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at ESAR Home Care. Skilled in client needs assessment and effective listening, achieving significant improvements in community support. Excelled in complex problem-solving and maintaining high levels of cleanliness, contributing to safer, more efficient work environments.
Overview
28
28
years of professional experience
Work History
Community Support Worker
ESAR Home Care
01.2005 - 03.2007
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Production Worker
Comit Farm
Virginia, SA
01.2000 - 02.2002
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
Shop Assistant
Target
Tea Tree Plaza
01.1980 - 01.1982
- Greeted customers entering store and offered assistance with requirements.
- Helped customers find merchandise and assisted with sizing and accessories.
- Remained calm and composed in tense situations involving angry or upset customers.
Checkout Operator
Coles Supermarket
01.1979 - 01.1980
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Certificate III - Family And Community Services
TAFE SA
Gawler, SA01.2015
Ingle Farm High School
Ingle Farm12.1982
Skills
- Client Needs Assessment
- Community Service Programs
- Constructive Feedback
- Sanitizing Surfaces
- Transporting Residents
- Individual Support
- Cleaning Products
- Complex Problem-Solving
- Patient Transport
- Customer Satisfaction
- Effective Listening
Volunteer
Volunteered with domestic violence women at Northern Domestic violence for a year.
Currently volunteering Eudunda hostel and Ucare Gawler.
Timeline
Community Support Worker
ESAR Home Care
01.2005 - 03.2007
Production Worker
Comit Farm
01.2000 - 02.2002
Shop Assistant
Target
01.1980 - 01.1982
Checkout Operator
Coles Supermarket
01.1979 - 01.1980
Certificate III - Family And Community Services
TAFE SA
Ingle Farm High School