Walking My Dogs
Morning Bay Swims
Weaving
Cooking
Watching my Son play Football
Sunrise Photography
Karen Jones
Rye,VIC
Summary
I bring a positive attitude, a strong work ethic and a genuine sense of happiness to everything I do. I am committed to achieving excellence and delivering the best possible results. Integrity and reliability are core values of mine and I approach my interactions with kindness and empathy. I excel at communicating effectively with individuals at all levels and have a good sense of humour that helps foster a positive work environment and relationships with clients.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Care Manager
After Care
06.2022 - Current
- Asses clients needs and implement care so clients can remain at home in a safe environment with their daily needs being met.
- Educate clients and families on community resources and services to better manage their safety and care at home.
- Develop strong rapport with clients and families through empathetic listening and compassionate communication techniques.
- Develop care plans and budgets and implement care so individuals can remain at home.
Small Business Owner
Miss Jones Domestic Technician
05.2017 - 06.2024
- Managed daily operations for my successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalised attention, addressing concerns promptly, and exceeding expectations.
- Obtained new clients through word of mouth referrals.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Restaurant Duty Manager
The Continental Hotel
07.2006 - 05.2017
- Managed staff rostering for optimal coverage, ensuring efficient service during operational hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Education
Diploma of Community Services - Community Services
ICM Training
Online11-2023
Diploma of Management - Management
Ascet Tafe
Melbourne, VIC04-2012
High School Diploma -
Upway High School
Upway11-1986
Skills
- Care planning
- Case assessments
- Maintaining client documentation
- Service implementation
- Effective Organisational Skills
- Professional & Community Networking
- Exceptional communication
- Empathetic and caring
- Open to New Challenges
Certification
Accredited First Aid Course
HLTAID009 - Provide Cardiopulmonary Resuscitation
HLTAID010 - Provide Basic Emergency Support
HLTAID011 - Provide First Aid
Certificate IV in Training & Assessment
Understanding Dementia
Interests
Timeline
Care Manager
After Care
06.2022 - Current
Small Business Owner
Miss Jones Domestic Technician
05.2017 - 06.2024
Restaurant Duty Manager
The Continental Hotel
07.2006 - 05.2017
Diploma of Community Services - Community Services
ICM Training
Diploma of Management - Management
Ascet Tafe
High School Diploma -
Upway High School
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