Karen Mangold
Goulburn,NSW
Summary
Dynamic professional with a proven track record in patient care and housekeeping tasks, demonstrated at Interchange Australia. Excelled in roles requiring physical strength and community integration, achieving significant improvements in client wellbeing. Skilled in managing high-volume environments and resolving customer issues, ensuring operational excellence and customer satisfaction at Soldiers Club and Mittagong RSL Club.
Overview
24
24
years of professional experience
Work History
Care Support Worker
Interchange Australia
11.2023 - Current
- Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with self-administered medications.
Bartender
Soldiers Club
08.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Shift Supervisor
Mittagong RSL Club
01.2001 - 07.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
Aged Care Training
Ausmed Training
Goulburn, NSW08-2024
First Aid
Allans Training
Goulburn, NSW10-2023
High School Diploma -
Bowral High
Bowral, NSW11-2000
Skills
- Community integration
- Housekeeping tasks
- Patient care
- Physical strength
Timeline
Care Support Worker
Interchange Australia
11.2023 - Current
Bartender
Soldiers Club
08.2020 - Current
Shift Supervisor
Mittagong RSL Club
01.2001 - 07.2019
Aged Care Training
Ausmed Training
First Aid
Allans Training
High School Diploma -
Bowral High
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