Karen Matheson
Teralba,NSW
Overview
43
43
years of professional experience
1
1
year of post-secondary education
Work History
Reception/Administrator
Woodrising General Practice
Booragul, NSW
01.2025 - Current
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments and maintained accurate patient records in the system.
- Handled incoming calls, directing inquiries to appropriate staff members promptly.
- Processed patient registrations and verified Medicare information for accuracy.
- Collaborated with healthcare providers to ensure smooth patient flow during visits.
- Maintained confidentiality of patient information in compliance with regulations.
- Provided administrative support for daily operations within the general practice environment.
- Updated customer database information in a timely manner.
- Received and routed incoming mail and packages to team members, facilitating timely communication, and efficient operations.
Teacher/Governess
Buckingham downs Station
Dajarra , QLD
04.2024 - 11.2024
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to encourage student participation and critical thinking.
- Implemented effective classroom management techniques to maintain a positive environment.
- Assessed student progress through various evaluation methods and feedback sessions.
- Utilized technology tools to deliver interactive learning experiences for students.
- Organized extracurricular activities to promote student engagement and teamwork.
- Communicated regularly with parents about student performance and classroom activities.
- Maintained a safe and orderly learning environment for all students.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Developed and implemented lesson plans based on curriculum objectives.
- Managed student behaviour in classroom by establishing and enforcing rules and procedures.
Reception/Administrator
Woodrising General Practice
Booragul, NSW
10.2022 - 03.2024
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments and maintained accurate patient records in the system.
- Handled incoming calls, directing inquiries to appropriate staff members promptly.
- Processed patient registrations and verified Medicare information for accuracy.
- Collaborated with healthcare providers to ensure smooth patient flow during visits.
- Maintained confidentiality of patient information in compliance with regulations.
- Provided administrative support for daily operations within the general practice environment.
- Updated customer database information in a timely manner.
- Received and routed incoming mail and packages to team members, facilitating timely communication, and efficient operations.
Reception/Administrator
Heddon Greta Medical Practice
Heddon Greta, NSW
03.2022 - 06.2022
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments and maintained accurate patient records in the system.
- Handled incoming calls, directing inquiries to appropriate staff members promptly.
- Processed patient registrations and verified Medicare information for accuracy.
- Collaborated with healthcare providers to ensure smooth patient flow during visits.
- Maintained confidentiality of patient information in compliance with regulations.
- Provided administrative support for daily operations within the general practice environment.
- Updated customer database information in a timely manner.
- Received and routed incoming mail and packages to team members, facilitating timely communication, and efficient operations.
Nursing Assistant/Receptionist
Health Care Evolutions
Newcastle, NSW
05.2021 - 03.2022
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments and maintained accurate patient records in the system.
- Handled incoming calls, directing inquiries to appropriate staff members promptly.
- Processed patient registrations and verified Medicare information for accuracy.
- Collaborated with healthcare providers to ensure smooth patient flow during visits.
- Maintained confidentiality of patient information in compliance with regulations.
- Provided administrative support for daily operations within the general practice environment.
- Updated customer database information in a timely manner.
- Received and routed incoming mail and packages to team members, facilitating timely communication, and efficient operations.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and safe patient environments according to health protocols.
- Supported nursing staff in administering medications and treatments as directed.
- Documented patient care information accurately in electronic health records systems.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
Nursing Assistant/Medical Receptionist
Westside Medical Centre
Port Macquarie, NSW
08.2019 - 05.2021
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments and maintained accurate patient records in the system.
- Handled incoming calls, directing inquiries to appropriate staff members promptly.
- Processed patient registrations and verified Medicare information for accuracy.
- Collaborated with healthcare providers to ensure smooth patient flow during visits.
- Maintained confidentiality of patient information in compliance with regulations.
- Provided administrative support for daily operations within the general practice environment.
- Updated customer database information in a timely manner.
- Received and routed incoming mail and packages to team members, facilitating timely communication, and efficient operations.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and safe patient environments according to health protocols.
- Supported nursing staff in administering medications and treatments as directed.
- Documented patient care information accurately in electronic health records systems.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
Receptionist
Diagnostic Imaging MNCDI
Port Macquarie, NSW
06.2017 - 11.2019
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments and maintained accurate patient records in the system.
- Handled incoming calls, directing inquiries to appropriate staff members promptly.
- Processed patient registrations and verified insurance information for accuracy.
- Collaborated with healthcare providers to ensure smooth patient flow during visits.
- Maintained confidentiality of patient information in compliance with regulations.
- Provided administrative support for daily operations within the general practice environment.
- Updated customer database information in a timely manner.
- Received and routed incoming mail and packages to team members, facilitating timely communication, and efficient operations.
Allied Health Assistant
Port Macquarie Private Hospital
Port Macquarie, NSW
06.2016 - 01.2017
- Assisted healthcare professionals in delivering patient care and support services.
- Administered therapeutic exercises to improve patient mobility and strength.
- Assisted patients with physical movements to help restore function and lessen pain and disability.
- Coordinated patient activities and therapies to enhance rehabilitation processes.
- Communicated effectively with patients to address concerns and provide information.
- Collaborated with allied health professionals to ensure quality patient care.
SLSO
Tacking Point Public School
Port Macquarie, NSW
03.2009 - 12.2012
- Assisted teachers in implementing individualized learning plans for diverse student needs.
- Supported students with disabilities during classroom activities and transitions.
- Collaborated with educators to develop engaging instructional materials and resources.
- Monitored student progress and behavior, providing feedback to teachers regularly.
- Facilitated small group sessions to reinforce concepts and enhance learning retention.
- Organized classroom resources and materials to create a conducive learning environment.
- Participated in training sessions to enhance skills in supporting student learning initiatives.
- Developed individualized education plans for each student based on their unique learning needs.
- Provided support services during standardized testing periods including administering tests and monitoring student performance.
SLSO/Librarian
Hamilton West Primary School
Hamilton, New Zealand
07.2004 - 12.2007
- Curated specialised target writing class
- Assisted teachers in implementing individualized learning plans for diverse student needs.
- Supported students with disabilities during classroom activities and transitions.
- Collaborated with educators to develop engaging instructional materials and resources.
- Monitored student progress and behavior, providing feedback to teachers regularly.
- Facilitated small group sessions to reinforce concepts and enhance learning retention.
- Organized classroom resources and materials to create a conducive learning environment.
- Participated in training sessions to enhance skills in supporting student learning initiatives.
- Developed individualized education plans for each student based on their unique learning needs.
- Provided support services during standardized testing periods including administering tests and monitoring student performance.
- Organized library events to promote literacy and community engagement.
- Managed library catalogue system for efficient resource access.
- Assisted students with research and information retrieval skills.
Registered Nurse
Ministry of Health
New Zealand
01.1983 - 07.2001
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored patient vital signs and reported changes to medical team.
- Educated patients and families on health management and wellness practices.
- Collaborated with interdisciplinary teams to develop patient care plans.
- Documented patient information accurately in electronic health records systems.
- Conducted health assessments to identify patient needs and concerns.
- Provided emotional support to patients and families during difficult situations.
- Utilised critical thinking skills to assess clinical situations quickly and accurately.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
Education
BAS Agent Certificate
Applied Education (Distance)
NSW 01.2023 - 12.2023
Diploma in Business (Accounting)
Open Polytechnic NZ
NSWCert III Business Admin (Medical)
Western Sydney TAFE
NSWTeacher Aide Certificate
Massey University
DistanceRegistered Nursing
Tauranga Hospital School of Nursing
TaurangaWorking With Children Check - Current
NSW
CPR Certificate - Current
NSW
Skills
- Patient scheduling
- Record management
- Confidentiality compliance
- Customer relationship management
- Effective communication
- Individualized education plans
- Student engagement
- Adaptability in teaching
Timeline
Reception/Administrator
Woodrising General Practice
01.2025 - Current
Teacher/Governess
Buckingham downs Station
04.2024 - 11.2024
BAS Agent Certificate
Applied Education (Distance)
01.2023 - 12.2023
Reception/Administrator
Woodrising General Practice
10.2022 - 03.2024
Reception/Administrator
Heddon Greta Medical Practice
03.2022 - 06.2022
Nursing Assistant/Receptionist
Health Care Evolutions
05.2021 - 03.2022
Nursing Assistant/Medical Receptionist
Westside Medical Centre
08.2019 - 05.2021
Receptionist
Diagnostic Imaging MNCDI
06.2017 - 11.2019
Allied Health Assistant
Port Macquarie Private Hospital
06.2016 - 01.2017
SLSO
Tacking Point Public School
03.2009 - 12.2012
SLSO/Librarian
Hamilton West Primary School
07.2004 - 12.2007
Registered Nurse
Ministry of Health
01.1983 - 07.2001
Diploma in Business (Accounting)
Open Polytechnic NZ
Cert III Business Admin (Medical)
Western Sydney TAFE
Teacher Aide Certificate
Massey University
Registered Nursing
Tauranga Hospital School of Nursing
Working With Children Check - Current
NSW
CPR Certificate - Current
NSW