Overview
Work History
Education
Skills
Timeline
Generic

Karen Matheson

Teralba,NSW

Overview

43
43
years of professional experience
1
1
year of post-secondary education

Work History

Reception/Administrator

Woodrising General Practice
Booragul, NSW
01.2025 - Current
  • Greeted patients warmly and managed front desk operations efficiently.
  • Scheduled appointments and maintained accurate patient records in the system.
  • Handled incoming calls, directing inquiries to appropriate staff members promptly.
  • Processed patient registrations and verified Medicare information for accuracy.
  • Collaborated with healthcare providers to ensure smooth patient flow during visits.
  • Maintained confidentiality of patient information in compliance with regulations.
  • Provided administrative support for daily operations within the general practice environment.
  • Updated customer database information in a timely manner.
  • Received and routed incoming mail and packages to team members, facilitating timely communication, and efficient operations.

Teacher/Governess

Buckingham downs Station
Dajarra , QLD
04.2024 - 11.2024
  • Developed engaging lesson plans aligned with curriculum standards.
  • Facilitated classroom discussions to encourage student participation and critical thinking.
  • Implemented effective classroom management techniques to maintain a positive environment.
  • Assessed student progress through various evaluation methods and feedback sessions.
  • Utilized technology tools to deliver interactive learning experiences for students.
  • Organized extracurricular activities to promote student engagement and teamwork.
  • Communicated regularly with parents about student performance and classroom activities.
  • Maintained a safe and orderly learning environment for all students.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Managed student behaviour in classroom by establishing and enforcing rules and procedures.

Reception/Administrator

Woodrising General Practice
Booragul, NSW
10.2022 - 03.2024
  • Greeted patients warmly and managed front desk operations efficiently.
  • Scheduled appointments and maintained accurate patient records in the system.
  • Handled incoming calls, directing inquiries to appropriate staff members promptly.
  • Processed patient registrations and verified Medicare information for accuracy.
  • Collaborated with healthcare providers to ensure smooth patient flow during visits.
  • Maintained confidentiality of patient information in compliance with regulations.
  • Provided administrative support for daily operations within the general practice environment.
  • Updated customer database information in a timely manner.
  • Received and routed incoming mail and packages to team members, facilitating timely communication, and efficient operations.

Reception/Administrator

Heddon Greta Medical Practice
Heddon Greta, NSW
03.2022 - 06.2022
  • Greeted patients warmly and managed front desk operations efficiently.
  • Scheduled appointments and maintained accurate patient records in the system.
  • Handled incoming calls, directing inquiries to appropriate staff members promptly.
  • Processed patient registrations and verified Medicare information for accuracy.
  • Collaborated with healthcare providers to ensure smooth patient flow during visits.
  • Maintained confidentiality of patient information in compliance with regulations.
  • Provided administrative support for daily operations within the general practice environment.
  • Updated customer database information in a timely manner.
  • Received and routed incoming mail and packages to team members, facilitating timely communication, and efficient operations.

Nursing Assistant/Receptionist

Health Care Evolutions
Newcastle, NSW
05.2021 - 03.2022
  • Greeted patients warmly and managed front desk operations efficiently.
  • Scheduled appointments and maintained accurate patient records in the system.
  • Handled incoming calls, directing inquiries to appropriate staff members promptly.
  • Processed patient registrations and verified Medicare information for accuracy.
  • Collaborated with healthcare providers to ensure smooth patient flow during visits.
  • Maintained confidentiality of patient information in compliance with regulations.
  • Provided administrative support for daily operations within the general practice environment.
  • Updated customer database information in a timely manner.
  • Received and routed incoming mail and packages to team members, facilitating timely communication, and efficient operations.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained clean and safe patient environments according to health protocols.
  • Supported nursing staff in administering medications and treatments as directed.
  • Documented patient care information accurately in electronic health records systems.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.

Nursing Assistant/Medical Receptionist

Westside Medical Centre
Port Macquarie, NSW
08.2019 - 05.2021
  • Greeted patients warmly and managed front desk operations efficiently.
  • Scheduled appointments and maintained accurate patient records in the system.
  • Handled incoming calls, directing inquiries to appropriate staff members promptly.
  • Processed patient registrations and verified Medicare information for accuracy.
  • Collaborated with healthcare providers to ensure smooth patient flow during visits.
  • Maintained confidentiality of patient information in compliance with regulations.
  • Provided administrative support for daily operations within the general practice environment.
  • Updated customer database information in a timely manner.
  • Received and routed incoming mail and packages to team members, facilitating timely communication, and efficient operations.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained clean and safe patient environments according to health protocols.
  • Supported nursing staff in administering medications and treatments as directed.
  • Documented patient care information accurately in electronic health records systems.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.

Receptionist

Diagnostic Imaging MNCDI
Port Macquarie, NSW
06.2017 - 11.2019
  • Greeted patients warmly and managed front desk operations efficiently.
  • Scheduled appointments and maintained accurate patient records in the system.
  • Handled incoming calls, directing inquiries to appropriate staff members promptly.
  • Processed patient registrations and verified insurance information for accuracy.
  • Collaborated with healthcare providers to ensure smooth patient flow during visits.
  • Maintained confidentiality of patient information in compliance with regulations.
  • Provided administrative support for daily operations within the general practice environment.
  • Updated customer database information in a timely manner.
  • Received and routed incoming mail and packages to team members, facilitating timely communication, and efficient operations.

Allied Health Assistant

Port Macquarie Private Hospital
Port Macquarie, NSW
06.2016 - 01.2017
  • Assisted healthcare professionals in delivering patient care and support services.
  • Administered therapeutic exercises to improve patient mobility and strength.
  • Assisted patients with physical movements to help restore function and lessen pain and disability.
  • Coordinated patient activities and therapies to enhance rehabilitation processes.
  • Communicated effectively with patients to address concerns and provide information.
  • Collaborated with allied health professionals to ensure quality patient care.

SLSO

Tacking Point Public School
Port Macquarie, NSW
03.2009 - 12.2012
  • Assisted teachers in implementing individualized learning plans for diverse student needs.
  • Supported students with disabilities during classroom activities and transitions.
  • Collaborated with educators to develop engaging instructional materials and resources.
  • Monitored student progress and behavior, providing feedback to teachers regularly.
  • Facilitated small group sessions to reinforce concepts and enhance learning retention.
  • Organized classroom resources and materials to create a conducive learning environment.
  • Participated in training sessions to enhance skills in supporting student learning initiatives.
  • Developed individualized education plans for each student based on their unique learning needs.
  • Provided support services during standardized testing periods including administering tests and monitoring student performance.

SLSO/Librarian

Hamilton West Primary School
Hamilton, New Zealand
07.2004 - 12.2007
  • Curated specialised target writing class
  • Assisted teachers in implementing individualized learning plans for diverse student needs.
  • Supported students with disabilities during classroom activities and transitions.
  • Collaborated with educators to develop engaging instructional materials and resources.
  • Monitored student progress and behavior, providing feedback to teachers regularly.
  • Facilitated small group sessions to reinforce concepts and enhance learning retention.
  • Organized classroom resources and materials to create a conducive learning environment.
  • Participated in training sessions to enhance skills in supporting student learning initiatives.
  • Developed individualized education plans for each student based on their unique learning needs.
  • Provided support services during standardized testing periods including administering tests and monitoring student performance.
  • Organized library events to promote literacy and community engagement.
  • Managed library catalogue system for efficient resource access.
  • Assisted students with research and information retrieval skills.

Registered Nurse

Ministry of Health
New Zealand
01.1983 - 07.2001
  • Administered medications and treatments as prescribed by healthcare providers.
  • Monitored patient vital signs and reported changes to medical team.
  • Educated patients and families on health management and wellness practices.
  • Collaborated with interdisciplinary teams to develop patient care plans.
  • Documented patient information accurately in electronic health records systems.
  • Conducted health assessments to identify patient needs and concerns.
  • Provided emotional support to patients and families during difficult situations.
  • Utilised critical thinking skills to assess clinical situations quickly and accurately.
  • Assessed, planned, implemented and evaluated nursing care for assigned patients.

Education

BAS Agent Certificate

Applied Education (Distance)
NSW
01.2023 - 12.2023

Diploma in Business (Accounting)

Open Polytechnic NZ
NSW

Cert III Business Admin (Medical)

Western Sydney TAFE
NSW

Teacher Aide Certificate

Massey University
Distance

Registered Nursing

Tauranga Hospital School of Nursing
Tauranga

Working With Children Check - Current

NSW

CPR Certificate - Current

NSW

Skills

  • Patient scheduling
  • Record management
  • Confidentiality compliance
  • Customer relationship management
  • Effective communication
  • Individualized education plans
  • Student engagement
  • Adaptability in teaching

Timeline

Reception/Administrator

Woodrising General Practice
01.2025 - Current

Teacher/Governess

Buckingham downs Station
04.2024 - 11.2024

BAS Agent Certificate

Applied Education (Distance)
01.2023 - 12.2023

Reception/Administrator

Woodrising General Practice
10.2022 - 03.2024

Reception/Administrator

Heddon Greta Medical Practice
03.2022 - 06.2022

Nursing Assistant/Receptionist

Health Care Evolutions
05.2021 - 03.2022

Nursing Assistant/Medical Receptionist

Westside Medical Centre
08.2019 - 05.2021

Receptionist

Diagnostic Imaging MNCDI
06.2017 - 11.2019

Allied Health Assistant

Port Macquarie Private Hospital
06.2016 - 01.2017

SLSO

Tacking Point Public School
03.2009 - 12.2012

SLSO/Librarian

Hamilton West Primary School
07.2004 - 12.2007

Registered Nurse

Ministry of Health
01.1983 - 07.2001

Diploma in Business (Accounting)

Open Polytechnic NZ

Cert III Business Admin (Medical)

Western Sydney TAFE

Teacher Aide Certificate

Massey University

Registered Nursing

Tauranga Hospital School of Nursing

Working With Children Check - Current

NSW

CPR Certificate - Current

NSW
Karen Matheson