Karen Oldenburg
Castle Hill,NSW
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Biosecurity Manager
South Western Logistics
08.2022 - Current
- Booking Biosecurity inspections, fumigation and heat treatments as per Department of Agriculture guidelines
- Liaising with operations and warehouse teams to ensure availability of containers and / or pallets
- Ensuring that records and Excel spreadsheets are accurate for coordination and traceability purposes
- Enforcing and maintaining open communication between Departments, relevant government agencies and service providers to maintain efficient operations
- Recording underbond movements for ICS
- Confirming charges in Freight Tracker to ensure appropriate fees are invoiced to clients
- Maintaining records and satisfying obligations under licencing requirements and ensuring Depot is always audit ready:
- Approved Arrangements 1.3 - sea and air freight depot (restricted)
- 4.1 - Heat treatment
- 4.6 - Fumigation
- 4.7 - Secure Unpack for treatment of seasonal hitchhiker biosecurity pests
- Australian Border Force
- Section 77G Depot Licence
- HACCP
- Implement HACCP Support Programs
- Maintain food safety standards
- Record keeping and maintenance as per licencing requirements
Level 4.4 Biosecurity Officer - CCG
Department of Agriculture
01.2015 - 08.2022
- Client Contact Support and Customer Service
- Customer engagements with stakeholders/clients
- Implementation of permanent appointments for all high demand depots
- Training staff nationally in addressing tier 2 calls
- Undertaking training of all new and transferred staff into CCG section
- Action client telephone and email queries through the Department of Agriculture, Water and the Environment's national call centre
- Liaising with all mobile inspectors
- Booking appointment times for Biosecurity officers inspection of goods imported to Australia
- Implement procedures and processes to meet client expectations
- Data Management
- Scheduling weekly activities workflow and appointments for Departmental programs
- Supporting colleagues, team leaders and managers in resolving more complex client service activities
- Ensuring positive client experience providing professional, consistent and timely service
Level 4 Biosecurity Officer - Assessment Services Group
Department of Agriculture
01.2012 - 01.2015
- Assessing and processing of documentation for clearance of sea and air consignments and freight
- Providing advice and recommendations to customers and clients
- Have accountability for completion of allocated tasks, organising workflow, review work goals and development of less experienced employees
Level 4 Biosecurity Officer
AQIS
01.2005 - 01.2012
- Inspecting and clearing all aspects of passenger baggage
- Providing client and customer service answering all enquires
- Performing enforcement actions when required, including issuing of warnings and Quarantine Infringement Notices
Education
High School Diploma -
Woollooware High School
Skills
- Time management
- Attention to detail
- Problem solving
- Customer Service
- Creativity
- Teamwork
- Integrity
- Effectiveness
- Staff training officer
Certification
- Certificate III in Government
- Certificate Fundamentals of Supervision
Timeline
Biosecurity Manager
South Western Logistics
08.2022 - Current
Level 4.4 Biosecurity Officer - CCG
Department of Agriculture
01.2015 - 08.2022
Level 4 Biosecurity Officer - Assessment Services Group
Department of Agriculture
01.2012 - 01.2015
Level 4 Biosecurity Officer
AQIS
01.2005 - 01.2012
High School Diploma -
Woollooware High School
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