Summary
Overview
Work History
Education
Skills
References
Timeline
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Riley Keating

Riley Keating

Melbourne,Victoria

Summary

Customer service representative with extensive experience and a proven track record of enhancing team performance. Demonstrates strong work ethic and commitment to organisational success in high-pressure environments. Skilled in implementing positive changes and achieving goals through clear communication and focused teamwork.

Overview

4
4
years of professional experience

Work History

Biosecurity Officer

Post Entry Quarantine Facility
Mickelham, VIC
01.2021 - 02.2022
  • Evaluated needs of departments and delegated tasks to optimise overall production.
  • Directed strategic planning and implementation of organisational goals.
  • Utilised document management system to organise company files, keeping up-to-date and easily accessible data.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Implemented risk management strategies to mitigate potential threats.

Manager

BWS
Doncaster, VIC
01.2018 - 08.2021
  • Conducted regular walkthroughs of the store premises to ensure safety standards are met.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Ensured proper maintenance of equipment such as POS systems, scales, refrigerators and freezers.
  • Coordinated deliveries from vendors, ensuring timely receipt of goods and accurate invoicing.
  • Performed administrative tasks such as filing paperwork or updating records.
  • Overseeing store operations on a daily basis, including overseeing staff, managing stock levels and handling customer inquiries.

Education

Implement Traffic Management Plans - Construction

Edway Training PTY LTD
Melbourne
10-2023

Operate Forklift Truck - Warehousing

Foresite Training
Hallam
04-2023

High School Diploma -

Diamond Valley College
Melbourne
12-2016

Skills

  • Risk management
  • Team leadership
  • Time management
  • Sales strategy
  • Multitasking capacity
  • Administration and reporting

References

References available upon request.

Timeline

Biosecurity Officer

Post Entry Quarantine Facility
01.2021 - 02.2022

Manager

BWS
01.2018 - 08.2021

Implement Traffic Management Plans - Construction

Edway Training PTY LTD

Operate Forklift Truck - Warehousing

Foresite Training

High School Diploma -

Diamond Valley College

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Riley Keating