KAREN WILSON
Rockingham,Australia
Summary
Dynamic Business Development Manager with a proven track record at The Jewellery Group Pty Ltd, driving a $20 million portfolio and enhancing staff performance through effective training. Skilled in relationship management and sales operations, I consistently achieve growth targets while implementing innovative marketing strategies to boost customer loyalty and satisfaction.
Overview
41
41
years of professional experience
Work History
Business Development Manager
The Jewellery Group Pty Ltd
WA, WA
10.2018 - Current
- Collaborated with store managers to uphold high business presentation standards.
- Oversaw a $20 million portfolio across flagship stores for Zamels and Mazzucchellis.
- Provided leadership support during peak hours, motivating over 60 staff members to meet targets.
- Managed recruitment, training, and ongoing coaching to enhance staff performance.
- Analyzed sales data to identify trends and recommend strategic improvements.
- Conducted regular training sessions on effective sales techniques for team members.
- Implemented customer loyalty programs to boost retention and satisfaction levels.
- Developed reports on performance metrics, including revenue and conversion rates.
Business Development Manager
Sisel International
WA
02.2014 - 10.2018
- Engaged in cold calling activities for lead generation purposes.
- Managed client relationships, providing exceptional customer service to ensure satisfaction and retention.
- Conducted site visits and sales meetings with clients.
- Participated in networking events to build relationships with potential clients.
- Discovered new markets and located future opportunities for business growth.
- Maintained up-to-date knowledge of products offered by competitors in order to stay ahead of the competition.
- Contacted clients and vendors regarding new business opportunities and future partnerships.
- Created marketing plans and campaigns to promote products or services to new and existing clients.
- Built and maintained strong relationships with major stakeholders in the industry.
- Sourced new leads through online channels such as LinkedIn and other social media platforms.
- Trained newly hired salespeople according to company policies and procedures.
- Created and maintained a database of potential customers for targeted marketing campaigns.
- Monitored KPIs closely to measure progress against goals.
- Organized trade shows, conferences, seminars, workshops, presentations, and webinars.
- Developed promotional materials such as brochures, flyers, and advertisements.
- Managed sales team to consistently achieve growth and hit sales targets.
- Represented company at trade association meetings to promote products.
District Sales Manager
Avon Product Pty Ltd
WA
05.2012 - 02.2013
- Visited struggling stores within manager region and implemented corrective strategies, preventing closures.
- Managed multiple workers by educating employees on sales tactics and assisting managers with store improvements.
- Conducted regular meetings with district staff to review progress and develop strategies for further improvement.
- Developed and implemented a sales strategy that increased year-over-year growth by 20%.
- Collaborated with marketing department on promotional campaigns to drive revenue growth.
- Recruited, hired, trained, coached, evaluated, motivated, and managed personnel within the assigned area.
- Oversaw multiple stores by reviewing sales reports and implementing staff changes.
- Implemented a customer loyalty program that resulted in increased repeat purchases from existing customers.
- Reviewed monthly financial statements to assess budgeting accuracy and suggest corrective action when necessary.
- Resolved major problems with customers, providing superior customer service.
- Utilized CRM software tools to track performance metrics and analyze sales data for forecasting purposes.
- Traveled to stores within region to monitor progress, sales records and general operations.
- Reported business progress, sales numbers and customer satisfaction to senior company members.
- Checked store inventories and placed orders for missing or low supplies.
- Organized successful trade shows which generated leads for potential new business.
- Developed an online ordering system that streamlined communication between customers and the company.
- Managed sales team to consistently achieve growth and hit sales targets.
- Developed sales team through motivation, counseling and product knowledge education.
- Represented company at trade association meetings to promote products.
Project Manager
Haidaren Family Trust
WA
01.2002 - 06.2012
- Successfully managed projects with tight deadlines and limited resources.
- Coordinated Contractors to ensure tasks were completed on time and within budget.
- Collaborated with government departments to achieve development requirement and goals.
- Documented project requirements, processes, and procedures.
- Developed project plans, tracked progress, and reported results to stakeholders.
- Communicated effectively with all levels of stakeholders including executives.
- Managed project budget and oversaw expenditures to keep costs controlled and within budget parameters.
- Assigned tasks to appropriate contractors with knowledge and building experience.
- Identified potential risks and developed strategies for mitigating them.
- Analyzed data from past projects to identify areas for improvement in future efforts.
- Created project documentation including charters, status reports, and presentations.
- Established strong relationships with vendors and negotiated favorable contracts.
- Reviewed project proposals to determine feasibility.
- Identified potential risks to develop contingency plans.
- Planned, scheduled and coordinate project activities to meet deadlines.
- Assigned duties and responsibilities to project personnel.
Sales Director, Business Development
Nutrimetics Australia Pty Ltd
WA
03.1990 - 11.2002
- Provided ongoing coaching and guidance to ensure sales representatives were meeting performance goals.
- Implemented innovative approaches to drive revenue growth through cross-selling initiatives.
- Demonstrated excellent leadership skills while managing a diverse workforce.
- Maintained up-to-date knowledge of industry best practices and regulations.
- Developed effective marketing campaigns to generate leads and increase brand awareness.
- Managed a team of sales professionals in the development of business plans and objectives.
- Managed sales team to consistently achieve growth and hit sales targets.
- Developed sales team through motivation, counseling and product knowledge education.
- Provided guidance and mentorship for new and experienced consultants.
- Represented company at trade association meetings to promote products.
- Oversaw sales managers and associated teams.
Pharmacy Manager
Welwyn Avenue Pharmacy
WA
07.1988 - 03.1990
- Resolved customer complaints efficiently using excellent problem solving skills while maintaining positive relationships with customers.
- Answered customer questions and provided information on drug interactions, side effects and proper storage of pharmaceuticals.
- Interacted with physicians to gain additional information about customers and prescriptions needing filling.
- Developed and maintained pharmacy inventory management system to ensure accurate tracking of supplies.
- Entered new patient profiles and prescriptions into medication input software system.
- Conducted recruitment, hiring, and managed pharmacy staff by onboarding, scheduling and training team members.
- Stock control and inventory.
- Visit trade shows and liaise with suppliers to negotiate trade deals.
Assistant Store Manager
Nightingales Pharmacy Kalamunda
WA
04.1986 - 07.1988
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Built employee knowledge with training and mentoring.
- Maintained organized store environment for customer and employee health and safety.
- Coached employees on customer service and selling techniques.
- Assisted in recruiting process, hiring and retaining top talent.
- Performed regular audits of merchandise displays and stock levels.
- Ensured compliance with all store policies and procedures.
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
Pharmacy Assistant
Nightingales Pharmacy Cannington
WA
10.1984 - 04.1986
- Maintained an organized and clean work environment in accordance with safety regulations.
- Performed cashier duties such as accepting payments, issuing receipts, and balancing daily transactions.
- Collaborated closely with pharmacists in order to provide accurate drug information to customers.
- Monitored expiration dates on all stock to ensure quality control standards are met.
- Performed inventory management tasks including stocking shelves, receiving shipments, restocking shelves, and ordering supplies when needed.
- Assisted customers with product selection, providing advice on dosage and side effects of medications.
- Assisted pharmacists in filling prescriptions and performing inventory control procedures.
- Received, store, and inventory pharmaceutical supplies and medications, check for out-of-date medications and notified pharmacist when inventory levels were low.
Education
St Joachims High School
Vic Park01.1984
Bachelor of Science (B.S.) - Naturopathy
Australian Institute of Holistic Medicine
JandakotSkills
- Product knowledge
- Relationship management
- Direct sales
- Sales operations
- Staff management
- Sales training
- Verbal and written communication
- Marketing strategy
- Sales reporting
- Business planning
- Account management
- Lead generation
- Sales presentations
- CRM software proficiency
- B2B sales
- Territory management
- Prospecting skills
- Brand strategies
- KPI tracking
- Business development
- Employee training
- Visionary leadership
- Cold calling techniques
- Sales goal achievement
- Contact follow-up strategies
- Team leadership skills
- Customer relationship management
- Project management expertise
- Networking abilities
- Problem solving skills
- Conflict resolution strategies
- Presentation skills mastery
Timeline
Business Development Manager
The Jewellery Group Pty Ltd
10.2018 - Current
Business Development Manager
Sisel International
02.2014 - 10.2018
District Sales Manager
Avon Product Pty Ltd
05.2012 - 02.2013
Project Manager
Haidaren Family Trust
01.2002 - 06.2012
Sales Director, Business Development
Nutrimetics Australia Pty Ltd
03.1990 - 11.2002
Pharmacy Manager
Welwyn Avenue Pharmacy
07.1988 - 03.1990
Assistant Store Manager
Nightingales Pharmacy Kalamunda
04.1986 - 07.1988
Pharmacy Assistant
Nightingales Pharmacy Cannington
10.1984 - 04.1986
St Joachims High School
Bachelor of Science (B.S.) - Naturopathy
Australian Institute of Holistic Medicine