Karen Natalia Diaz Zambrano
Brisbane,QLD
Summary
-Dedicated customer service with knowledge of service delivery and proven multitasking skills. Committed to maintaining professional relationships to increase profitability and drive business results.
-I am an organized and reliable person who manages multiple priorities with a positive attitude. Willingness to take on additional responsibilities to meet goals.
-Organized housekeeper who has in-depth knowledge of various cleaning methods. Practical experience in operating cleaning equipment. Providing experience in deep cleaning of large properties, family homes, apartments and offices.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Servicios Turisticos Diviaggio S.a
01.2023 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Facilitated communications through management of inbound and outbound customer calls.
Waiter
Bocatto
08.2022 - 12.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Housekeeper
Movich Buro 26
05.2022 - 08.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Babysitter
Bernal Family
01.2022 - 04.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted children with homework assignments and special projects across different subjects.
Education
Bachelor of Science - Architecture
Pontificia Universidad Javeriana
Bogota 03.2023
Skills
- Customer Relationship Management
- Passenger Support
- Making Announcements
- Customer Complaint Resolution
- Guest Inquiries
- Guest Relations
- Price Memorization
- Menu Knowledge
- Order Accuracy
- Hospitality Management
- Vacuuming and Sweeping
- Mopping and Buffing Floors
- Ordering Cleaning Supplies
- Dish Preparation
- Maintaining Safe Environment
- Age-Appropriate Routines
- Following Directions
Languages
Spanish
Native or Bilingual
English
Professional Working
Italian
Limited Working
Timeline
Customer Service Agent
Servicios Turisticos Diviaggio S.a
01.2023 - 06.2023
Waiter
Bocatto
08.2022 - 12.2022
Housekeeper
Movich Buro 26
05.2022 - 08.2022
Babysitter
Bernal Family
01.2022 - 04.2022
Bachelor of Science - Architecture
Pontificia Universidad Javeriana
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