Karin Dellamonica
Goonellabah
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines, and consistently prioritizing customer service experience.
Overview
12
12
years of professional experience
Work History
General Services Assistant
Dash Healthcare Group
03.2024 - Current
- Improved customer satisfaction by providing timely and efficient assistance in various tasks in all departments including cleaning, laundry and kitchen assistance.
- Enhanced team collaboration with clear communication and proactive problem-solving skills.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Contributed to process improvement efforts by identifying areas of inefficiency or waste within the department, then proposing solutions for optimization purposes.
- Cooperating with daily operations within the department, facilitating smooth workflow processes for all team members.
- Outstanding attention to details while time managing wisely, positive attitude, proactive and focused on costumer services. Compliance with all protocols, use and handling of chemicals and equipment properly and following all WH&S policies.
Veterinary Nurse
AWL - Animal Welfare League
09.2022 - 12.2023
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
- Administered medications to animals in treatment and documented changes in condition.
- Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
Administrative Assistant
AIG Insurance
10.2013 - 12.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Certificate IV - Veterinary Nursing
TAFE QLD
QLD06-2022
Certificate III - Animals Studies
TAFE QLD
QLD06-2021
Certificate IV - Marketing And Communications
Entrepreneur Education
Gold Coast, QLD12-2019
Bachelor of Science - International Business
FMU
Sao Paulo, Brazil12-2011
Skills
- Organizational skills
- Costume service expertise
- Document preparation
- Data entry
- Team collaboration
Timeline
General Services Assistant
Dash Healthcare Group
03.2024 - Current
Veterinary Nurse
AWL - Animal Welfare League
09.2022 - 12.2023
Administrative Assistant
AIG Insurance
10.2013 - 12.2017
Certificate IV - Veterinary Nursing
TAFE QLD
Certificate III - Animals Studies
TAFE QLD
Certificate IV - Marketing And Communications
Entrepreneur Education
Bachelor of Science - International Business
FMU
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