Karin Moir
Trevallyn
Summary
I have a long history of customer service and administration. I believe my expertise in this role is my professional but friendly manner in which I engage people. I am committed to get the best result possible for the clients and I am always looking at ways where I can learn more and improve.
Overview
8
8
years of professional experience
Work History
Client Contact Officer
Department Of Veteran's Affairs
02.2023 - Current
- Professional enquiry service for range of benefits and services provided by DVA
- Recording all telephone enquiries into client contact databases and forwarding information as required.
- providing administration support and assisting preparation of relevant resource materials as required.
- Participation in ongoing process improvement and own performance management.
- Provide tailoured services to Veterans in the community face to face and by telephone.
- Entering data accurately and efficiently whilst using multiple databases in a timely manner.
- Guiding members of the veteran community to appropriate information resources, including DVA website and MyService
Trust Administration Officer - Temp Role - Hays
My State Bank TPT Wealth
10.2022 - 02.2023
- Administration for Trust Managers
- Organising RAD'S for Aged Care
- Finalising Deceased Estates
- Banking and Accounts payable
- Creating Trust Funds for clients
Customer Service Officer - Temp Role Hays
METRO Launceston
07.2022 - 10.2022
- Customer Service
- Banking daily
- OH&S issues
- Ordering Staff Uniforms
- Balancing Driver's floats
- Issuing Green Cards
Administration Assistant - Temp Role Hays
Selborne Biological Services
02.2022 - 07.2022
- Completing and recording shipping documents for Logistics Department
- Spread sheets and updating staff details
- General administration for Site Manager
- Purchasing equipment for site
- Time sheets and clock cards for all employees
- Preparing new staff documentation
Administration Assistant - Temp Role Hays
Masonic Care Tasmania
01.2022 - 02.2022
- Data entry for training requirements
- Excel spreadsheets - uniform ordering
- Completing incident and hazard reports
- Compiling staff files
- Creating all on-boarding paperwork to new staff
Inbound Call Centre - Temp Role-Chandler McLeod
Services Australia
09.2021 - 12.2021
- Receiving inbound calls and resolving problems on a constant basis.
- Managing multiple data bases and liasing with other areas within the department.
- Entering data accurately and efficiently
- Recording client notes
- Assisting with disaster payments Australia wide.
Administration Assistant
Presbyterian Home For The Aged
01.2018 - 09.2021
- Organising Respite for aged care
- Daily banking and reconciliation
- Creating new staff packs
- Publishing newsletters and signage around the Home
- Customer Service
- Spreadsheets for Nursing Staff
Customer Service Officer
Treasury & Finance Liquor/Gaming
02.2016 - 12.2017
- Processing Liquor Permits
- Receipting payments for Permits
- Customer Service
- Liaising with Police and other stakeholders
- Compliance of Gaming Permits
- General Administration
Education
Certificate IV - Community Services
At Work
Launceston04.2012
Certificate III - Business
At Work
Launceston01.2011
Skills
- Excellent verbal and written communication skills
- Exceptional customer service
- High level of time management and organisational skills
- Proficient computer skills - Microsoft Office, Outlook, Various databases
- Team player but can work autonomously
- Positive attitude with a good work ethic
- Honest and reliable
Additional Information
Referees:
Sara Alonso
Recrutiment Manager
Randstad - Hobart
Ph: 0491 230 215
Nicole Ford
Recruitment Manager
Hays Recruitment
Ph: 0409 780 045
Timeline
Client Contact Officer
Department Of Veteran's Affairs
02.2023 - Current
Trust Administration Officer - Temp Role - Hays
My State Bank TPT Wealth
10.2022 - 02.2023
Customer Service Officer - Temp Role Hays
METRO Launceston
07.2022 - 10.2022
Administration Assistant - Temp Role Hays
Selborne Biological Services
02.2022 - 07.2022
Administration Assistant - Temp Role Hays
Masonic Care Tasmania
01.2022 - 02.2022
Inbound Call Centre - Temp Role-Chandler McLeod
Services Australia
09.2021 - 12.2021
Administration Assistant
Presbyterian Home For The Aged
01.2018 - 09.2021
Customer Service Officer
Treasury & Finance Liquor/Gaming
02.2016 - 12.2017
Certificate IV - Community Services
At Work
Certificate III - Business
At Work
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