Jordyn Lowry
Melbourne,Vic
Summary
Dedicated and results-driven customer service professional with extensive experience in call centre environments. Proven ability to handle high-volume calls while delivering exceptional service and support. Skilled in active listening, problem-solving, and conflict resolution, ensuring customer needs are met efficiently and effectively. Known for maintaining a positive attitude and fostering strong relationships with clients, contributing to increased customer satisfaction and loyalty. Committed to continuous improvement and adept at adapting to new challenges in fast-paced settings.
Overview
15
15
years of professional experience
Work History
Customer Contact Officer
Probe Group
Remote - Working From Home
04.2024 - 04.2025
- Provided clients and families with information about aged care services, resources, and community support options.
- Responded to enquiries from clients and their families via phone and email providing clear and accurate information about services and support available.
- Conducted initial assessments to determine client needs and eligibility for aged care services, ensuring personalized care plans.
- Addressed and resolved client concerns and complaints promptly, ensuring a high level of customer satisfaction.
- Maintained accurate and up-to-date client records in compliance with privacy regulations and organizational policies.
- Worked with care teams, healthcare professionals, and external agencies to coordinate services and support for clients.
- Feedback and documented client feedback to identify areas for improvement in service delivery.
- Participated in ongoing training to stay updated on best practices in customer service and aged care policies.
- Assisted in scheduling appointments and coordinating visits for clients with external providers.
Customer Service Representative
Cars Of Melbourne
Fawkner, VIC
01.2022 - 03.2024
- Answered a high volume of incoming calls and emails, handled all online enquiries provided customer support or assistance with product and service transactions
- Created and managed all past and current Contract of Sales and Purchase orders, ensuring all documents and filing was updated on daily basis
- Handled customer enquiries offered valuable Knowledge to customers courteously and professionally
- Managed companies online web page, and updated data on current and available stock daily
- Assisted customers in navigating company website and searching current stock data
- Responded to customer requests for products, services, and company information.
Office Administrator
Procorp Earthworks Pty Ltd
Epping, VIC
01.2020 - 12.2021
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email enquiries
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Explained company personnel policies, benefits and procedures to employees or job applicants
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Call Centre Representative
Energy Australia
Melbourne, VIC
01.2018 - 12.2019
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer enquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Kept records of customer interactions or transactions, thoroughly recording details of enquiries.
- Analyzed client's energy usage by collecting electricity information and made recommendations to optimize energy usage.
- Participated in training and other industry events.
- Applied payments from customers to proper accounts, checking information to verify accuracy.
- Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Deescalated problematic customer concerns whilst maintaining a calm friendly demeanour.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Representative
StarTrack - Melbourne
Tullamarine, VIC
05.2014 - 11.2015
- Answered constant flow of customer calls with minimal wait times
- Daily tasks to book pickups or freight collections , updating bookings and deliveries of road and airfreight
- Ensured all regular accounts were updated and orders were correctly logged daily
- Customer resolutions - Daily and weekly tasks would alternate between each area of service in the centre including Bookings, Pickups, Track and Trace which included investigating and determining the location of freight reported as missing
Customer Credit Representative
United Financial Services
Coburg, VIC
03.2010 - 02.2014
- Daily Credit Application submission for Auto dealerships
- Managed both commercial and consumer accounts
- Obtained both secured and unsecured Lends.
- Submission and management of multiple accounts and handling these up until loan settlement stage
- Regular communication with Financial lending groups and Banks
- Activating Insurance policies and ensuring all details were correct on policies.
- Investigated and evaluated customers current creditworthiness and potential risk factors associated with re-lending to past customers.
- Verification checks and compliance on all Applicants.
Education
Diploma Of Counselling - Psychology
Australian College of Applied Professionals
Melbourne, VIC12.2019
Skills
- Excellent verbal and written communication skills
- Active Listening
- Empathetic
- Patient
- Adaptable
- Conflict resolution
- Problem solving abilities
- Technical proficiency
- Positive attitude
- Ability to Multitask
- Professional and courteous
Timeline
Customer Contact Officer
Probe Group
04.2024 - 04.2025
Customer Service Representative
Cars Of Melbourne
01.2022 - 03.2024
Office Administrator
Procorp Earthworks Pty Ltd
01.2020 - 12.2021
Call Centre Representative
Energy Australia
01.2018 - 12.2019
Customer Service Representative
StarTrack - Melbourne
05.2014 - 11.2015
Customer Credit Representative
United Financial Services
03.2010 - 02.2014
Diploma Of Counselling - Psychology
Australian College of Applied Professionals