Karina Barbosa
Darwin,NT
Summary
Efficient and proactive professional in hospitality support roles, known for high productivity and ability to complete tasks swiftly and accurately. Specialize in inventory management, and customer service, and capable of doing tasks unsupervised and under pressure. Excellence in teamwork, communication, and adaptability, ensuring smooth operations and positive guest experiences.
Overview
13
13
years of professional experience
Work History
F&B Attendant
The Harvest Press
Darwin, NT
04.2022 - 07.2024
- Monitored guest satisfaction throughout their dining experience.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Communicated effectively with co-workers to ensure smooth running of restaurant operations.
- Processed payments via cash, credit card or other accepted methods of payment.
- Greeted guests and provided excellent customer service.
- Participated actively in training sessions on new products or services offered by the restaurant.
Retail Store Manager
Luz da Lua
Campinas, Sao Paulo
04.2011 - 05.2018
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Initiated new product training sessions for employees to improve product knowledge.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Drafted detailed reports on store performance for upper management review.
- Resolved customer complaints in a professional manner.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
Education
Diploma of Hospitality - Hospitality Administration And Management
Sero Institute
Brisbane, QLD05-2021
Bachelor of Administrative Studies - Commercial Management
Anhanguera University
Campinas, Brazil 12-2016
Skills
- Conflict resolution abilities
- Point of sale systems
- Telephone management
- Positive and professional
- Customer Service
- Time Management
- Cross-Functional Collaboration
- Paperwork Processing
Timeline
F&B Attendant
The Harvest Press
04.2022 - 07.2024
Retail Store Manager
Luz da Lua
04.2011 - 05.2018
Diploma of Hospitality - Hospitality Administration And Management
Sero Institute
Bachelor of Administrative Studies - Commercial Management
Anhanguera University
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