Kesang Eden Phuntshok
Perth,WA
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at COMO The Treasury, Jigme Mart and 8 Eleven. Possesses excellent interpersonal skills, ensuring both efficiency and positive customer experiences. Recognized for dedication and exceptional work ethic, consistently contributing to team success and sales growth. Recently completed my Masters Degree in Environmental Science from Edith Cowan University, I am now fully available to work without any restrictions on hours.
Overview
6
6
years of professional experience
Work History
F&B Attendant
COMO The Treasury
Perth, WA
03.2024 - Current
- Enhanced customer satisfaction by providing efficient and attentive service during busy periods.
- Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Attending cash registers.
- Improved team productivity by working collaboratively with colleagues to handle high-volume shifts.
- Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
- Contributed to increased sales through upselling menu items and promoting daily specials.
- Supported smooth restaurant operations by promptly addressing guest inquiries and concerns.
- Streamlined order processing by accurately taking orders and communicating them to kitchen staff.
- Delivered exceptional guest experiences by anticipating needs and attending to special requests.
Assistant Store Supervisor
8 eleven
Thimphu, Bhutan
10.2020 - 12.2021
- Increased customer satisfaction by addressing and resolving complaints promptly and professionally.
- Managed inventory levels for optimal product availability, minimizing out-of-stock instances.
- Streamlined store operations with effective scheduling, ensuring appropriate staff coverage during peak hours.
- Maintained a clean and organized store environment to enhance the shopping experience for customers.
- Trained new employees in store policies, procedures, and sales techniques, improving overall performance.
- Collaborated with the Store Supervisor to develop successful promotional strategies that drove sales growth.
- Supported team members by stepping in as needed during high-demand periods or when staffing was limited.
- Contributed to a positive work culture by fostering open communication between team members and management.
Cashier/Grocery Store Helper
Jigme Mart
Thimphu, Bhutan
09.2018 - 10.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Master of Science - Environmental Science
Edith Cowan University
Western Australia12-2023
Bachelor of Science - Environmental Management
Royal Thimphu College
Bhutan07-2018
Skills
- Payment processing and cash handling proficiency
- Adaptability and Resilience
- Conflict resolution abilities
- Highly Motivated and Hardworking
- Highly Dedicated and Loyal to work
- Excellent interpersonal skills and customer service
- Shelf Organization
- Fast learner
- Excellent at multitasking and ability to work under pressure
- Inventory Management and Stock replenishment
- Excellent computer literacy
- Excellent work ethics with positive attitude
- Excellent team player and problem solving skills
References
References available upon request.
Timeline
F&B Attendant
COMO The Treasury
03.2024 - Current
Assistant Store Supervisor
8 eleven
10.2020 - 12.2021
Cashier/Grocery Store Helper
Jigme Mart
09.2018 - 10.2020
Master of Science - Environmental Science
Edith Cowan University
Bachelor of Science - Environmental Management
Royal Thimphu College
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