Karishma Pantha
Lyndrust,VIC
Summary
I am a professional individual who is independent and can adopt to a new environment easily. I believe that I have all work qualifications needed to fit the role in your company. I am confident in working independently or in groups as well as providing excellence customers service skills to reassure all customers are satisfied being apart of many sporting groups and workforce, my leadership skills are equipped to accomplish any goals are set, with good communication skill. I have a positive attitude towards work, my team and customers where I show enthusiasm wherever I work. I am committed in seeking for perfection. I am always willing to develop my skills in a trade industry. I have a certificate in first aid which shows I have adequate knowledge of health and safety within a workplace, also I have got my own white card and transportation.
Overview
1
1
year of professional experience
2
2
Certifications
2
2
Languages
Work History
Bartender
Highways
09.2023 - Current
- Accepted and processed customers payment in cash, credit cards and cheques, checking for validity
- Acknowledged customers issues and resolved their problems quickly and efficiently
- Contacted existing and new customers to discover their needs to explain how certain products could be useful to them
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Greeted customers and offered them assistance where possible
- Increased sales by [number]% through the development and implementation of strategic plans
- Informed customers about current promotions and sales, encouraging them to take advantage.
Customer Service
Opporto
01.2024 - 05.2024
- Provided exceptional customer service while managing appointment scheduling efficiently.
- Developed customer service scorecards to measure customer service performance.
- Supported team with customer service issues, voids and returns.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Education
High School Diploma -
Shanti Namuna Higher Secondary School
Nepal 04.2001 -
Skills
- Food Running
- Customer Service
- Fast Learner
- Task Prioritization
- Adaptability
- Food Service
- Suggestive Selling
- Basic accounting
- Payment Processing
- Beverage Preparation
- Strong Work Ethic
- Sales and Upselling
- Responsible gambling practices
Awards
Year 12 sport award
References
- Shridhar Aryal, Highways Tabret, 0404253400
Certification
Responsible Service of Alcohol
Timeline
Customer Service
Opporto
01.2024 - 05.2024
Bartender
Highways
09.2023 - Current
High School Diploma -
Shanti Namuna Higher Secondary School
04.2001 -
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