Karissa Stack
Yeppoon,QLD
Summary
Proven expertise in staff management and customer service excellence, honed at The Strand Hotel Yeppoon and other notable employers. Demonstrates exceptional communication and time management skills, ensuring high standards of service and operational efficiency. Achieved significant improvements in team performance and customer satisfaction, showcasing a blend of leadership and interpersonal abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
The Strand Hotel Yeppoon
Yeppoon, Qld
01.2021 - 11.2024
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
Cleaner
Partners in Grime
Yeppoon, Qld
01.2018 - 01.2021
- Collaborated with team members to ensure efficient completion of tasks.
- Completed in-depth property cleanings to sanitize rooms, decorations, sinks, counters, and mirrors to a showroom standard.
- Providing excellent customer service when dealing with tenants or landlords on site.
- Responding promptly to emergency call-outs related to cleaning matters outside normal working hours.
- Organising work schedule efficiently to ensure maximum productivity with minimum disruption to tenants.
Apprentice Hairdresser
High Lites Hair Salon
Yeppoon, Qld
01.2014 - 01.2016
- Used strong communication skills to effectively speak to and liaise with potential clients and develop business relationships.
- Assisted senior hairdressers with reception duties such as booking appointments, handling payments.
- Organised workstations and ensured that they were well stocked with necessary supplies.
- Identified needs of customers promptly and efficiently.
Education
Yeppoon State High School
Yeppoon, QLDSkills
- Staff management, coaching and mentoring
- Performance and operations evaluations
- Clear communication, work prioritization and time management
- Courteous demeanor, expert complaint resolution and customer service
Certification
- Qld Driver's Licence
- Cert III Business & Retail
- Current RSA and RSA (Responsible Service of Alcohol and Gambling)
- RMLV
- TAFE Cert II Hairdressing
- CQ, QLD and National Karate Champion, 5th in world titles held in Sydney (2009-2012)
- KCD Basketball
References
- Jess Dinneen Venue Manager The Strand Hotel Yeppoon 0467 186 885
- Mitchel Boyd 2IC The Strand Hotel Yeppoon 0499 999 541
- Suzie Palmer Business Owner Contact available upon request
Timeline
Food and Beverage Attendant
The Strand Hotel Yeppoon
01.2021 - 11.2024
Cleaner
Partners in Grime
01.2018 - 01.2021
Apprentice Hairdresser
High Lites Hair Salon
01.2014 - 01.2016
Yeppoon State High School