Summary
Overview
Work History
Education
Skills
Certification
Referee's
Timeline
Generic

KARLA MADDEN

Brisbane

Summary

Skills that i have are mainly in cleaning, hospitality and customer service. But Iam very willing to learn new skills. I'm a single mother and need work during school hours but Iam flexible if need be. I'm a very hard worker, very reliable honest, trustworthy and have a great eye for detail and if given the opportunity i will excel in other work skills. Hardworking and enthusiastic trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Single Mum Duties

Me
01.2008 - Current

Catering Attendant

Dnata Catering
07.2023 - 11.2023
  • Supported team members with efficient communication, fostering positive working environment in high-pressure situations.
  • Coordinated seamless transportation of equipment between venues, minimizing delays in event setup or breakdown.
  • Trained new catering attendants on company policies and procedures, ensuring a consistent level of service excellence across our team.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Reduced customer complaints by thoroughly training new team members on commercial cleaning best practices and safety guidelines.
  • Streamlined daily tasks for increased efficiency by implementing systematic approach to routine cleaning procedures.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Contributed to safer work environment through proper handling, storage, and disposal of hazardous materials.
  • Completed challenging assignments within tight deadlines, ensuring minimal disruption to clients'' operations during special projects.

Commercial

Cleaners
05.2022 - 06.2022
  • Commercial and domestic cleaning, including bond cleans, building cleans.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Reduced customer complaints by thoroughly training new team members on commercial cleaning best practices and safety guidelines.
  • Streamlined daily tasks for increased efficiency by implementing systematic approach to routine cleaning procedures.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Contributed to safer work environment through proper handling, storage, and disposal of hazardous materials.

Kitchen Hand

QA Hotel
12.2020 - 01.2021
  • Cleaning, dishwasher, prepping food, stock rotation, stacking and storing of all products, service, pizza making.
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.

Kitchen Hand, Housekeeper

Sodexo Remote Sites
11.2019 - 03.2020
  • Cleaning, stacking shelves, loading and unloading of all stock, preparation of food for chefs, assisted in cooking meals.
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Maintained well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
  • Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.

Utilities Worker

Sodexo
11.2019 - 03.2020
  • Improved service reliability by conducting routine maintenance and repairs on utility equipment.

Education

Certificate II Cert 2 in hospitality - Hospitality

Mda Rockhampton
Rockhampton, QLD
10.2018

High School Diploma -

Rockhampton State High School
Rockhampton, QLD
2005

Skills

  • Kitchen Cleaning and Maintenance
  • Health and Safety Compliance
  • Active Listening
  • Communication
  • Customer Service
  • Interpersonal Skills
  • Leadership
  • Problem-Solving
  • Time Management
  • Transferable Skills
  • Positive Attitude
  • Reliable
  • Hard Working
  • Responsible
  • Punctual and Reliable
  • Food safety measures
  • Multitasking Abilities
  • Teamwork and Collaboration

Certification

First Aid - First Aid - QLD Hospitality - Food Handling - QLD Hospitality - Food Hygiene - QLD Hospitality - Food Safety - QLD Hospitality - Responsible Service of Alcohol Card - QLD Hospitality - Responsible Conduct of Gambling Card - QLD Motor Vehicle - Car - QLD

Referee's

David Williamson

Head chef 

0405537721


Kerry Luciow

Blue collar recruitment 

kerryl@bcrecruit.com.au


Timeline

Catering Attendant

Dnata Catering
07.2023 - 11.2023

Commercial

Cleaners
05.2022 - 06.2022

Kitchen Hand

QA Hotel
12.2020 - 01.2021

Kitchen Hand, Housekeeper

Sodexo Remote Sites
11.2019 - 03.2020

Utilities Worker

Sodexo
11.2019 - 03.2020

Single Mum Duties

Me
01.2008 - Current

Certificate II Cert 2 in hospitality - Hospitality

Mda Rockhampton

High School Diploma -

Rockhampton State High School

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