Karlal Brennan-Derks

. Oversaw daily operations in a high-volume retail environment serving 1000+ customers weekly, including register management, customer service, and end-of-day reconciliation of all tills.

. Handled all customer refunds and issue resolution with professionalism and care, helping maintain long-term customer loyalty.

. Balanced front-line service duties with leadership responsibilities, including mentoring staff and maintaining store standards.

. Collaborated with ownership on performance improvement strategies and customer engagement initiatives.

. Recognised for consistency, reliability, and ability to de-escalate tense customer situations with empathy and effective communication.

. Regularly opened and closed the store, ensuring smooth transitions between shifts and accountability for store security.

. Supervised the grocery department, ensuring product availability, accurate labeling and attractive displays.

. Regularly closed the store 5 nights per week, securing premises and managing end-of-day processes, including cashing up tills and preparing deposits.

. Delivered excellent customer service, resolving issues with professionalism and empathy, contributing to customer loyalty.

. Assisted with staff training, fostering a positive team environment and supporting new hires in learning store procedures.

. Recognised for dependability, punctuality, and commitment to store standards in a dynamic retail environment.