Karley Chubb
Summary
Dedicated Lodge and Pay Officer with knowledge of service delivery and proven multitasking abilities.
Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with clients.
Committed to maintaining professional relationships to increase positive outcomes for clients and the ATO.
Overview
4
4
years of professional experience
Work History
Lodge and Pay Management - APS3
Australian Taxation Office
01.2022 - Current
- Actioning of Client Solution and Tailored Outcomes activities, including High Impact Remissions, Payment Arrangements, Director Penalty Notices and issuing s459E Demands.
- Undertaking Affirmative Conversations with client's who are not meeting their taxation obligations, including providing legal warnings for both debt and lodgement.
- Case Management of Wind-Up proceedings including liaising with panel firm's. Management of up to 15 cases at any time.
National Support Network - Higher Duties APS4
Australian Taxation Office
08.2023 - 11.2023
- Embedded coach to the APS3’s undertaking Client Solutions work, completed Jira work for Tailored Outcomes work including s459E demand and Garnishee's, as well as general letter checking and general support to staff both in our Dandenong office and nationally.
Service Delivery - APS2
Australian Taxation Office
05.2020 - 01.2022
- Inbound telephony, Tax return enquiries, Tax file Number enquiries, Covid-19 assistance, Jobkeeker information and general tax questions
- APS3 Higher Duties with MFT and CISC
Education
Bachelor of Social Science - Clinical Psychology
Swinburne University of Technology
Melbourne, VIC10.2022
Skills
- Case Management
- Debt Recovery
- Research Abilities
- Client relations
- Adaptability
- Customer service
- Active listening
- Time management
- Payment arrangements
- Decision-making
- Negotiation
Timeline
National Support Network - Higher Duties APS4
Australian Taxation Office
08.2023 - 11.2023
Lodge and Pay Management - APS3
Australian Taxation Office
01.2022 - Current
Service Delivery - APS2
Australian Taxation Office
05.2020 - 01.2022
Bachelor of Social Science - Clinical Psychology
Swinburne University of Technology
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